Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • December 16, 2016 at 3:50 pm #725386
    richdan

    Since updating to the latest version of Avia, I am experiencing the issue of not being able to edit any page built with the layout builder. I just get the spinning wheel which never stops.

    I have tried de-activating all plugins but no joy

    Please help

    December 16, 2016 at 4:07 pm #725404
    Yigit

    Hey richdan,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    December 20, 2016 at 11:59 pm #726832
    smallbizva

    I am having the same problem now. I updated everything last week and had issues so I re-installed Enfold manually on my site. Everything worked fine after that. Now, I am getting the spinner wheel issue when I open a page to edit it. The Avia builder won’t open. I can’t even get it to go to the original builder. I have also tried deactivating all the plug-ins but that doesn’t change anything either. I have included my login info below.

    Thanks for your quick response!

    • This reply was modified 8 years, 10 months ago by Yigit.
    December 21, 2016 at 12:05 am #726834
    Yigit

    Hey!


    @smallbizva     Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh. They load fine on my end – http://i.imgur.com/AYooULC.png

    Regards,
    Yigit

    P.S.: I edited your post and removed private content as this is not a thread you created, content in private field is visible to creator of this thread as well.

    December 21, 2016 at 12:31 am #726845
    smallbizva

    Whatever you did worked. Thanks! And thanks for catching the private info. I thought that it was private no matter where you went in the forum. Thanks!

    December 21, 2016 at 12:35 am #726848
    Yigit

    Hi,

    Glad it worked for you! :)

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.

    Best regards,
    Yigit

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.