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Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 28, 2023 at 1:25 pm #1395713
    Lilolitaa

    Hi there

    I have a big problem: As soon as I add a button to my layout and attach a pdf for download, the Avia layout builder is not working anymore (spinning wheel).
    I deactivated all Plug-Ins, increased the memory limit, and made sure I have the. most recent version of WordPress and the enfold theme.
    What’s the problem with this?

    January 28, 2023 at 5:00 pm #1395730
    Rikard

    Hey Lilolitaa,

    Could you post the content you are trying to add in private please?

    Best regards,
    Rikard

    January 28, 2023 at 5:11 pm #1395735
    Lilolitaa

    Hi Rikard

    Private Content is posted.

    January 28, 2023 at 9:49 pm #1395768
    Mike

    Hi,
    Thanks for your patience and the link to your site, it looks like you are using the grid cell element with a download button to a PDF, I tried to recreate this on my demo site and the button works and I don’t have any further issues with the ALB Builder:
    Enfold_Support_226.jpeg
    Please see the link to my test page below
    Enfold_Support_228.jpeg
    Please try disabling all of your plugins and If this doesn’t help, please include an admin login in the private content area so we can be of more assistance.

    Best regards,
    Mike

    January 29, 2023 at 4:14 pm #1395817
    Lilolitaa

    Hi Mike

    Thanks for your help. I deactivated all the plug-ins, but still have the same problem. I can include the button and it also works on the website, however, I am not able to edit the page anymore as the spinning wheel goes forever. See the page “downloads”. It only occurs on the pages I try do include a Button with a document to download.

    Regards,

    Alex

    January 29, 2023 at 4:58 pm #1395822
    Mike

    Hi,
    Thanks for the login, the issue was your link to the PDF was http:// but your site uses SSL so changing the link to https:// solved.
    Please check your WordPress ▸ Settings ▸ General ▸ Site Address and WordPress ▸ Settings ▸ General ▸ WordPress Address these both are missing the “s” for https://

    Best regards,
    Mike

    February 1, 2023 at 9:41 am #1396162
    Lilolitaa

    Hi Mike

    Thanks a lot! It works perfectly fine.

    Regards,

    Alex

    February 1, 2023 at 10:40 am #1396181
    Nikko

    Hi Alex,

    I’m glad that Mike could help you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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