Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1405396

    I am unable to edit any of the pages on my website as the Avia layout builder is just spinning?

    I have turned off all plugins, updated enfold, and it still is not working?

    I am totally at a loss as to what could be causing this? It was working fine last week

    #1405397

    The strange this is that if I want to edit a News / Blog Post this is fine, the Avia Editor displays correctly.
    But when I try and edit a ‘Page’ or more importantly a ‘Portfolio’ item it just spins?

    #1405427

    Hi,

    It’s not possible to login to your site without an authentication code, please post that in private as well, or deactivate that feature.

    Best regards,
    Rikard

    #1405435

    Sorry!
    Schoolboy Error…
    I have turned off two factor authentication.
    Can you try again.
    Regards
    Ben

    #1405484

    I have worked out what the issue was and you may well want to keep a note for future clients’ cases?

    My server was being attacked and the server hosts turned on ModSecurity which was the cause of the non-display of the framework.I had to turn off Mod Security in the Cpanel to edit the site and then turn it back on to protect the site.

    #1405520

    Hi,

    Great, I’m glad that you found the problem, and thanks for sharing your solution :-)

    Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    #1405561

    Hi Rikard
    FYI My servers guys identified the rule that was being triggered by the Avia Framework in Mod Security and I’ve disabled the respective rule (941130 if you’re interested!)

    #1405581

    Hi,

    Thanks, that is helpful for sure! :-)

    Best regards,
    Rikard

Viewing 8 posts - 1 through 8 (of 8 total)
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