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November 13, 2016 at 3:56 pm #711632
Any Avia element that incorporates the text editor can’t be saved because when you start to type, the Save button disappears and doesn’t return no matter what or where you click. Command S doesn’t work either. Please help, I’ve set aside today to finish a website for a big presentation tomorrow and now I can’t edit any of my text boxes!!
November 13, 2016 at 5:42 pm #711644Hey CatherineTurner!
Please disable any other active plugins and give it a try again?
I thta does not work, please ask your hosting provider to increase the php memory limit to 256M and let us know if that will work.Thanks a lot
Cheers!
BasilisNovember 13, 2016 at 6:20 pm #711654No luck. Deactivate all plugins. Cleared cache, refreshed. I had already increased the memory limit in order to do the theme install and I confirmed that it is at 256M. Still no save button. I am using iOS and don’t have access to a computer with a harddrive. Could that be it? The save button appears and works for all element EXCEPT any that have the visual text editor. As a workaround for the meeting, I’m switching to the Twenty Sixteen theme to make my edits, then switching back to Enfold to see what it looks like, but that’s a royal pain.
November 13, 2016 at 6:21 pm #711655Also, the save button is there and works until I activate the text editor window, then it disappears.
- This reply was modified 8 years ago by CatherineTurner.
November 13, 2016 at 7:19 pm #711670Scratch the workaround of switching between themes. Doesn’t work. What else should I try?
- This reply was modified 8 years ago by CatherineTurner.
November 13, 2016 at 8:02 pm #711678Few things. The issue is new. Text blocks I’ve edited before are uneditable/unsave-able. I’ve tried editing on different computers, in different browsers, even across different hosts. I have my old site on Host Gator and my new site on Blue Host. What’s up. Did you guys or WordPress do an update recently?
- This reply was modified 8 years ago by CatherineTurner.
November 14, 2016 at 4:17 am #711743Hi!
Can you give us a temporary admin access? so we can inspect further. You can post it in the “private content” section when you reply.
Regards,
NikkoNovember 14, 2016 at 2:34 pm #711963Hi Nikko. Yes, see private info for the logins. I’ve been thinking about what has changed since I did my last round of edits and I’ve come up with iOS version 10.1 which came out on Nov 7th. I have several tablets but no desktop. That might explain it.
- This reply was modified 8 years ago by CatherineTurner.
November 14, 2016 at 7:35 pm #712126I’ve borrowed a laptop so you can close this thread if you want. Not the perfect solution but… workable :)
November 15, 2016 at 4:32 am #712301Hi!
I’m very sorry you have to do that, I have tested in an ipad, and the save button disappears while typing because of the keyboard but when you hide it after typing the save button should still show up.
Best regards,
Nikko -
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