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Posts
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Hi,
On most of my pages the Avia Layout Builder is not working properly, it keeps loading or when I click to edit a element an error occurs. Tried deactivating all plugins and create new pages for the troubled pages, to no avail.
Hey koen_dieren,
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHi Vinay,
This javascript error comes up:
“TypeError: Cannot read property ‘setContent’ of null
/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-builder.js?ver=0.8:837:12
“Hi,
Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.
Please follow the instructions here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/
@koen_dieren: If this occurs on a specific page only, please set the advance layout builder to debug mode. This will render the actual shortcodes of the page below the advance layout builder and then you’ll be able to remove custom scripts added to the page: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/Best regards,
IsmaelHi Ismael,
I’ve followed all instructions from here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/ and the builder is still not working
Set the advanced layout builder to debug, but this also not enables me to use the layout builder.
Best
Hey!
Do you have wordfence running at all?
Can you please confirm?Please also try to remove the mod security from Apache and let us know if that works
Best regards,
Basilis@Basilis No we don’t use that plugin.
Hi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
Andy@Andy
Hello, I’ve deleted all the template files and reinstalled as you instructed, but unfortunately it did not solve the issue. It’s working under some Windows Chrome but I get the loading bar under Mac OS XHello,
Now we are having multiple enfold installs behaving the same way, manifesting the error. The weird thing is that not all the pages do the loading issue, only some of them.
This became an urgent matter because we are struggling with the error for more than a month now, and clients started to complain and they are right. Please let us know what to provide solve this issue.Here is a video with the enfold loading error:
Thank you,
IstvanHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHello @Andy
We posted the credentials on a comment above but here they are again for another install. I’ve deactivated the the plugins one by one but the issue is still there.
Feel free to change anything on the site, it’s brand new and nobody is looking at it at the moment. myholidayapp.net.
You can see that the Welcome page is NOT working and the Documentation page is fully functional. We installed the template yesterday and it was fully functional until this morning.Thanks for your help!
IstvanHi,
both links are working totally fine for me. Everything looks good to me. Could you already fix it? if not please clear browser cache and hard refresh a few times.
Best regards,
AndyTried all of your suggestions…
Console error: http://prntscr.com/bduz60Hi,
It’s because of this script:
/cdn-cgi/l/email-protection" data-cfemail="91f4fcf0f8fdacb6e6f4f3fcf0e2e5f4e3d1f8fcfefabfe3fe">[email protected]</a><script data-cfhash='f9e31' type="text/javascript">/* <![CDATA[ */!function(t,e,r,n,c,a,p){try{t=document.currentScript||function(){for(t=document.getElementsByTagName('script'),e=t.length;e--;)if(t[e].getAttribute('data-cfhash'))return t[e]}();if(t&&(c=t.previousSibling)){p=t.parentNode;if(a=c.getAttribute('data-cfemail')){for(e='',r='0x'+a.substr(0,2)|0,n=2;a.length-n;n+=2)e+='%'+('0'+('0x'+a.substr(n,2)^r).toString(16)).slice(-2);p.replaceChild(document.createTextNode(decodeURIComponent(e)),c)}p.removeChild(t)}}catch(u){}}()/* ]]> */</script>We set the builder to debug mode then removed it. Please create a new thread for more info.
Best regards,
IsmaelHey I have the same problem unsolved.
I need some help please, access in private content.Already tried this:
http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/
And this:
1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.And reinstalling enfold theme via FTP, still not working.
@emm_loko
I created a test page and ALB is working totally fine. See private content.Best regards,
AndyI have checked this, is just that some pages are not working, can you enter again to wp-admin to have a look? The pages: “Contacto, Quienes Somos, Servicios, Sitios” are not working and I can not make changes. If you could help me in spanish it would be nice.
Thanks
Hi!
We get this error in the console when we access those pages:
http://www.abak.mx/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 404 (Not Found)
Did you add any custom scripts to those pages? Set the builder to debug mode:
Please get a fresh copy of WordPress then override your installation again via FTP.
Cheers!
Ismael
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