Viewing 5 posts - 1 through 5 (of 5 total)
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  • March 22, 2016 at 7:49 pm #602083
    Claudia_Stegfellner

    Now it is already the second time that I have this problem with the Avia Layout Builder … it is loading endlessly …
    I did all the proposed updates. I have the latest update of the theme (Version 3.4.7) and i have the latest Version of WP (4.4.2) !!
    And no Plugin is activatetd.
    I am despairing – Can you check it out for me please?
    Thanks a lot!
    Claudia

    March 22, 2016 at 9:31 pm #602128
    Vinay

    Hey Claudia_Stegfellner!

    Not sure why only the homepage did not load but the rest of the pages work fine.. please re-create the homepage. An easy way is to copy paste the advance layout builder short code. To do that please enable the debug mode http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Best regards,
    Vinay Kashyap

    March 23, 2016 at 10:56 am #602434
    Claudia_Stegfellner

    Hi Vinnie,

    thanks for your help. Yes, ONLY the home (maybe because it`s a “one pager” site?)
    I have followed your instructions. Now i can see my page at the preview with all my content.
    But unfortunately I can not continue working in the layout Builder. The new field under the Advanced Layout Builder is empty.
    see the screenshot:
    /Users/claudiamaier/Desktop/Screenshot 2016-03-23 09.52.03.png

    How can I access my content back? Could you quickly locate and correct it for me, please?

    Thanks in advance.
    Claudia

    March 26, 2016 at 7:10 am #603777
    Ismael

    Hi!

    Did you add any custom scripts in the home page? If yes, please add custom scripts with caution because it might break the advance layout builder. And make sure that the wp memory limit is sufficient enough. Ask your hosting provider to increase the memory limit to at least 128M, current limit is only 64M. https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    I checked the home page and it’s totally broken. I’m afraid that you will have to re-create this page from scratch. We are very sorry for the inconvenience.

    NOTE: Save the current page layout as template (icon in the top right corner) so that you can retrieve the layout back in case something like this happen again.

    Regards,
    Ismael

    March 26, 2016 at 8:18 am #603790
    Ismael

    Hey!

    UPDATE: Increasing the memory limit might fix the issue. Please increase the memory limit first before doing anything.

    Cheers!
    Ismael

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