Tagged: 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 9, 2017 at 11:25 pm #745127
    vanvan

    I’m trying to edit a few pages, but certain pages aren’t loading up the avia layout builder. It keeps spinning.
    The website shows fine.
    I followed every steps on this page, but it doesn’t work..

    My Enfold Layout Builder is not loading properly

    wordpress 4.7.2
    Enfold 3.8.5
    Is there anything else I can do to fix this problem?
    Thank you for your help.

    February 12, 2017 at 5:48 am #745832
    Rikard

    Hey vanvan,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the actual error.

    Best regards,
    Rikard

    February 16, 2017 at 5:06 am #747781
    vanvan

    Hi Rikard,
    Here is a temporary admin login and login URL.

    February 17, 2017 at 4:47 am #748204
    Rikard

    Hi,

    Thanks for that though the details don’t seem to work, could you check and verify please?

    Best regards,
    Rikard

    February 17, 2017 at 4:56 am #748209
    vanvan

    I’m sorry!
    Please use this login.

    February 18, 2017 at 6:28 am #748771
    Rikard

    Hi,

    Thanks for that. You are getting a 403 error on a WordPress file (admin-ajax.php), maybe this guide will help you out? https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress

    Best regards,
    Rikard

    February 21, 2017 at 4:38 am #749706
    vanvan

    Hi,
    I tried everything the guide you provided.
    I checked the permission both of them, wp-admin is 755 and wp-admin/admin-ajax.php is 644.
    I deleted the .htaccess and stopped all plugins.
    But it doesn’t fix the problem.

    Please help me.

    February 22, 2017 at 5:16 am #750247
    Rikard

    Hi,

    Ok, thanks for the feedback. Then I think the only option left is to contact your hosting provider to see if they know why you are getting a 403 error on that file, could you try that please? Provide them with the error in private.

    Best regards,
    Rikard

    March 1, 2017 at 10:13 pm #753975
    vanvan

    Thank you for your direction. I contacted my hosting provider and they solved my problem.
    After all, the WAF caused the 403 error.

    March 2, 2017 at 3:58 am #754052
    Vinay

    Hi,

    Glad it’s sorted :)
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Avia Layout Builder not working on certain pages’ is closed to new replies.