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Viewing 15 posts - 1 through 15 (of 15 total)
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  • January 11, 2016 at 8:38 am #562975
    itsandy

    After having my Avia Layout Builder work perfectly for a few months, it is now not working. On the backend, it just shows that it’s loading (circle) but it never does. I have tried disabling all plugins but it still doesn’t work.

    I am running the latest Enfold theme and wordpress. Are there any fixes for this issue?

    January 11, 2016 at 10:28 am #563029
    Vinay

    Hey itsandy!

    Please provide us your website login credentials in a private message so we can further trouble shoot this issue.

    Cheers!
    Vinay

    January 11, 2016 at 10:33 am #563031
    itsandy

    Hey Vinay,

    Please see the attached website info in the private content.

    Thank you.

    January 11, 2016 at 2:55 pm #563177
    Vinay

    Hey!

    Glad to hear from you. The Advance layout Builder works fine after deactivating all the plugins it looks like one of the plugins you recently installed might be causing this issue. Please disable all plugins and activate them one by one to find the culprit.

    Regards,
    Vinay

    January 18, 2016 at 3:02 pm #567238
    tanbo

    I am also having trouble since I don’t know what the situation is.
    Please think about that countermeasure.

    January 19, 2016 at 5:28 am #567607
    Rikard

    Hi @tanbo,

    I get a 403 forbidden error on the login page, you do have any IP restrictions active?

    Best regards,
    Rikard

    January 19, 2016 at 1:24 pm #567814
    tanbo

    I’m sorry.
    Please log in again from the log in screen.

    January 19, 2016 at 4:03 pm #567887
    Yigit

    Hey!


    @tanbo     I just checked your website and ALB loads totally fine on my end. Please see screenshot here – http://i.imgur.com/oq8B2YE.png

    Cheers!
    Yigit

    January 19, 2016 at 5:05 pm #567965
    tanbo

    I understood that reason.
    ALB is unavailable in safari !!

    Thank you for quick response.

    January 19, 2016 at 5:12 pm #567974
    Yigit

    Hey!

    I checked your website on Safari and it does work fine on Safari as well – http://i.imgur.com/hBUv3D2.png :)
    Which version of Safari are you using?

    Regards,
    Yigit

    January 19, 2016 at 6:07 pm #568011
    tanbo

    My Safari is now in version 9.0.2.
    OS X El Capitan 10.11.2
    WordPress 4.4.1
    Enfold 3.4.7

    Do you have any clue to the mystery?

    January 19, 2016 at 6:10 pm #568013
    Yigit

    Hi!

    I will ask my teammates to check your website on older versions of Safari. Please kindly wait to hear from them.

    In the meantime, can you please check it on Safari using login credentials you have created for us?

    Cheers!
    Yigit

    • This reply was modified 8 years, 11 months ago by Yigit.
    January 19, 2016 at 7:50 pm #568074
    tanbo

    Safari now has ALB.
    Thank you.
    I switched “Disable Local File Restrictions”.
    What was the cause? Caches?
    I’m sorry for the inconvenience.

    January 19, 2016 at 7:53 pm #568076
    Yigit

    Hi!

    No worries at all!
    It must be caching issue as it worked fine for us the whole time :)

    We will keep the thread open for the OP. If you have any other questions or issues, please feel free to start a new thread.

    Regards,
    Yigit

    January 19, 2016 at 8:37 pm #568093
    Basilis

    Hi!

    I just checked with the latest Safari version and the site seems to be loading fine.
    Would suggest to clear any cache and try update to latest version of your browser, as it is always appreciated to be.

    Regards,
    Basilis

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