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  • August 21, 2015 at 2:14 am #491137
    jasonbay723

    I’ve fully updated the Envato theme and WordPress. When I open a page that I created using the Avia Layout Builder, it doesn’t open the existing layout that’s there anymore. It’s completely blank. This happened to every page used the layout builder to create the page with.

    Any fixes here?

    • This topic was modified 9 years, 3 months ago by jasonbay723.
    August 21, 2015 at 1:40 pm #491377
    Yigit

    Hi jasonbay723!

    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    If that does not work, please post the link to your website.

    Best regards,
    Yigit

    August 21, 2015 at 3:27 pm #491444
    djnicke

    I’m having the same problem.

    I flushed my cache and performed a “hard reset” several times of the pages. I even restarted my browser and my entire machine, but Avia Layout Builder is only showing all pages as blank.

    I even tried creating a new page from scratch. It worked fine until I pressed “Save Draft” – which is when all content disappeared from the editor – even if I change to normal or plain text editing mode.

    The preview of the page still looks fine and has all the content, but the Avia Layout Editor shows only a blank page.

    August 21, 2015 at 11:31 pm #491636
    jasonbay723

    I’ve done a hard refresh and cleared the cache several times. I’m having the exact same problems as djnicke. Here’s the link to my site and a specific page as an example:

    http://www.GenYSuccess.com

    http://www.GenYSuccess.com/press

    August 22, 2015 at 6:47 am #491680
    Anderson C

    I have the exactly the same problem. However, it’s working in my bluehost account but not in ovh.

    August 22, 2015 at 4:21 pm #491732
    seaventures

    I am having this issue also.

    • This reply was modified 9 years, 3 months ago by seaventures.
    August 23, 2015 at 1:43 pm #491849
    Anderson C

    Disable visual editor from your user profile solve this problem.

    August 23, 2015 at 5:56 pm #491873
    djnicke

    No, that does not solve the issue.

    I have disabled the Visual Editor in my User profile, and still every Avia Layout Builder page comes up blank.

    August 23, 2015 at 10:21 pm #491918
    Basilis

    Hey!

    Please do open different tickets, so we can request private data with your username / password and we can be able to work on each site different.
    Before you open a new ticket please do the following:

    Disable all the plugins, so we can check the site status.

    Thank you.

    Regards,
    Basilis

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