Avia layout builder not loading (tried many forum solutions but no luck)

[Michellevesque]

Hi
I was recently i was making some edits to the homepage of our company’s website and then the Avia advanced layout editor stopped working and stay on the loading screen with the spinning wheel, I’ve tried all the solutions i could find in the forums but was not able to fix the issue (uninstalled plugins, debug logs, memory boost to 64mb, clear browsers cache) nothing seems to work any help would be greatly appreciated!!

Thanks in advance!!
Chris

[Basilis]

Hi Michellevesque!

Can you please check your php memory limit please?
Increasing to 256M it will most probably solve the issue.

Thank you

Cheers!
Basilis

[Michellevesque]

Hi Here is the code from my php file for the memory

// Define memory limits.
if ( ! defined( ‘WP_MEMORY_LIMIT’ ) ) {
if ( false === wp_is_ini_value_changeable( ‘memory_limit’ ) ) {
define( ‘WP_MEMORY_LIMIT’, $current_limit );
} elseif ( is_multisite() ) {
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
} else {
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
}
}

if ( ! defined( ‘WP_MAX_MEMORY_LIMIT’ ) ) {
if ( false === wp_is_ini_value_changeable( ‘memory_limit’ ) ) {
define( ‘WP_MAX_MEMORY_LIMIT’, $current_limit );
} elseif ( -1 === $current_limit_int || $current_limit_int > 268435456 /* = 256M */ ) {
define( ‘WP_MAX_MEMORY_LIMIT’, $current_limit );
} else {
define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
}
}

I’ve set it all as high as possible but I’m still not able to load the page do you have any other suggestions?

Thanks Chris

[Basilis]

Hey!

Can you please ask your hosting provider to increase the php memory limit, as that is the most easiest way to make sure that it is increased.
I am not even sure what is the file you have used right now.

Best regards,
Basilis

[Michellevesque]

Hi Thanks for the reply, I contacted my host and 128mb is the highest my memory goes and is currently set to 128mb, I’m still having the same issue where my homepage will not load in the Avia advanced editor. Im not sure at all what i can do to fix this, if somone is able to login and figure it out that would be greatly apreciated!!

Thanks
Chris

[John Torvik]

Hi,

First off, thanks for using the Enfold.

I`ve checked your dashboard and created this page: http://lifeinsurancediabetes.ca/en/test-2/ and I am using the Advanced Layout Builder and all is working normally. May you check it again and tell me how to reproduce this problem?

Best regards,
John Torvik

[Michellevesque]

Hi
Thank you for checking in to the site for me, the problem seems to only be on the homepage at the moment although i havent tried to edit the other pages since then just in case they break as well. To reproduce the error i copy and past the content from the home page into a new page and as soon as i save it starts the error and sticks on the loading wheel of the advanced editor.

Thanks
Chris

[Andy]

Hi,

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Install Enfold over FTP

Best regards,
Andy

[Michellevesque]

Hi
Yes i have tried deactivating the plugins, and yes you can have permission to deactivate them also. As for the FTP install, that’s way over my head im hoping this can be solved without going that far. Thanks for all the help so its much apreciated!!

Thanks
Chris

[Basilis]

Hi!

Based on the size of some pages, you would need to increase the php memory limit.
We would appreciate, if you can ask your hosting company, just for a test from our side, to increase it so we can test if the issue is there
and they can get it back to 128 after.

Thank you

Cheers!
Basilis

[Michellevesque]

Hi
I wish i could increase the memory for you but our host wont do that unless we pay a much larger hosting fee :( At the moment i don’t believe we can afford to pay for the larger hosting package as we are a small company. Thank you very much for the help so far!!
Thanks
Chris

[Ismael]

Hi,

This is error when the issue occurs.

/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 (Forbidden)

Please ask your hosting provider if they’re blocking the admin-ajax.php file. Or check the file permission.

Best regards,
Ismael

[Ismael]

Hi,

UPDATE: Please install the following plugin.

// https://wordpress.org/plugins/heartbeat-control/

Set the Control heartbeat locations to “Disable Everywhere” or set the frequency to 50 seconds.

Or add this code in the functions.php file:

add_action( 'init', 'stop_heartbeat', 1 );
function stop_heartbeat() {
     wp_deregister_script('heartbeat');
}

By doing this, you’ll have far more fewer request from the admin-ajax.php file and maybe your host won’t block it.

Best regards,
Ismael

[Michellevesque]

Hi
Thanks a lot for all the help, I installed the plugin and set it to 50 as mentioned, should i also add the code into the functions file? so far the home page still does not load in the advanced editor only the regular editor which im able to edit with just not as smoothly.

Thanks
Chris

[Andy]

Hi,

yes you also need to add the code into functions.php, otherwise it won’t work. Let us know how it goes.

Best regards,
Andy

[Michellevesque]

Hi
Thanks so much for the fast replies, i tried adding the code in the funtions.php file but when i do i get thise error when i go back to the website.

Fatal error: Cannot redeclare stop_heartbeat() (previously declared in /home/famil248/public_html/lifeinsurancediabetes.ca/wp-content/plugins/heartbeat-control/heartbeat-control-actions.php:11) in /home/famil248/public_html/lifeinsurancediabetes.ca/wp-content/themes/enfold/functions.php on line 570

I think I put the code in the right place but I could be wrong.

Thanks
Chris

[Ismael]

Hi!

The function was duplicated. Please remove the other one.

Regards,
Ismael

[Michellevesque]

Hi
I removed the code after i got the error, the home page still does not load in the advanced editor but the other pages seem to load better/faster
Thanks
Chris

[Ismael]

Hi!

Have you tried recreating the page from scratch? I’m not sure what’s wrong with the content but it triggers the following error.

admin-ajax.php Failed to load resource: the server responded with a status of 403 (Forbidden)

And please set the builder to debug mode for testing purposes.

// http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

Regards,
Ismael

[flysocial]

Hi, I’m having the exact same issue as described above.

It only affects some pages (including the home page). I have tried everything I found in the forum:

– Increased PHP memory limit to 512MB
– Set PHP version to 7.2
– Dectivated ALL plugins and re-activated one by one
– Deleted all theme files and did a fresh install of the latest Enfold theme from Themeforest
– Re-installed WordPress
– Used a previous backup of the site from a few weeks back from when it was still working

Nothing of the above of fixed the issue of the avia builder stuck in loading mode.

I also tried switching to default editor mode, but when I saved and published the page it completely stuffed up the layout.

I don’t know where this issue came from or what else to do in order to fix it. I’d appreciate your help.

David

• This reply was modified 6 years, 8 months ago by flysocial.

[Victoria]

Hi,

Best regards,
Victoria

[AU5985]

I have the same issue except none of the page will load and I cannot add any pages. Please help

[Victoria]

Hi AU5985,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

[AU5985]

Did you get my login information?

[RjMn]

i Have the same issue, and if i make a update it goes to a 404 page

i need a help here please

best regards,

Ricardo

[Ismael]

Hi,

@flysocial: The ALB loads fine. Where can we reproduce the issue? Please replace “yoursite” with the actual url. http://www.yoursite.com.au/wp-admin/post.php?post=3634&action=edit

For everyone else, please open your own thread with the site url and the login credentials.

Best regards,
Ismael

[AU5985]

Go to any page and try to edit. It does not work. I sent login to you
early today.

[Ismael]

Hi,

@AU5985: I was asking @flysocial. Please create your own thread if you don’t mind.

Best regards,
Ismael

[Author]

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