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  • August 28, 2020 at 5:10 pm #1241655
    ammediabox

    Hello Team,

    I am using WordPress 5.5 and Enfold Theme Latest version 4.7.6.3.

    Avia Layout Builder is not loading properly in some pages of my website. Front End layout seems fine, however backend editing shows a spin icon that keeps spinning forever and the builder blocks don’t ever shows up.

    I’ve tried to disable all the plugins to check for conflicts and also tried to recreate page to check if the problem persists but same error happened. The problem shows up every time I try to add a PDF link to download (using Buttom Row or Hyperlink).

    Can you please help?

    • This topic was modified 4 years, 3 months ago by ammediabox.
    August 30, 2020 at 3:09 pm #1241943
    Victoria

    Hey ammediabox,

    Best regards,
    Victoria

    August 30, 2020 at 3:20 pm #1241948
    ammediabox
    This reply has been marked as private.
    September 1, 2020 at 8:49 am #1242423
    Rikard

    Hi,

    Thanks for the update. I see that you are getting a 403 forbidden error on the admin-ajax.php WordPress file, I’m not sure why that is though. Could you please try to activate debug mode in order to see builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, and then copy all the shortcodes to a test page so that we can experiment with it? We can do it for you if you give us permission to do so.

    Best regards,
    Rikard

    September 6, 2020 at 6:47 am #1243694
    ammediabox

    Hello Rikard,

    Sorry for my late response. The website has gone live now, as they couldn’t wait anymore. So I deleted the error page and created a new one, hosting the PDF file into a Google Drive folder and just adding the Public Link to the Button link, so people can download a free chapter of the book.

    Not sure if the error is still happening now. Can you check? Anyway, in case you activate de debug mode, is the website going to be down for visitors? We are planning a big annoucement for next week, so i need to be sure.

    Thank you very much for your help.

    September 7, 2020 at 4:24 am #1243834
    Rikard

    Hi,

    Thanks for the update. I’m getting a 404 error on the page you linked to previously, but if you don’t have any problems on your end then I would say that the problem has gone away. If you should see this problem occurring again then just let us know here and we’ll have a closer look.

    Best regards,
    Rikard

    October 1, 2020 at 10:35 am #1249839
    GroetenvanMarc

    I have the same problem I think.. please help! I can’t find how to ask this question as a new thread.

    October 3, 2020 at 5:18 am #1250241
    Rikard

    Hi GroetenvanMarc,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. You also use this button to start a new thread: https://imgur.com/a/AnoSPNb

    Best regards,
    Rikard

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