Viewing 13 posts - 1 through 13 (of 13 total)
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  • April 23, 2018 at 10:53 pm #945587
    patricktech

    I have WP 4.9.5 and Enfold version 4.2.6

    I recently installed an ssl cert now the Avia Layout Build will not load it just shows the spinning preloading circle animation.

    April 24, 2018 at 12:46 am #945609
    Jordan Shannon

    Hey patricktech,

    Have you attempted disabling all other active plugins and testing again to see if the issue resolves? Also be sure you are currently operating under the latest php version.

    Best regards,
    Jordan Shannon

    April 24, 2018 at 1:05 am #945620
    patricktech

    I changed to the latest version of PHP 7.0 and disabled all plugin and now it is loading the homepage into the content area. I am getting more errors here is a screenshot in private area. This is why I hate updating this theme this happens a lot it seems. But does seem to be related to SSL specifically.

    April 24, 2018 at 1:52 am #945626
    patricktech

    I ran PHP checker and fixed that weird homepage in content error. I am still getting the spinning circle on the Avia Layout Builder.

    April 24, 2018 at 7:10 pm #946083
    patricktech

    I was curious if anyone else was going to respond or am I screwed?

    April 24, 2018 at 8:46 pm #946198
    Yigit

    Hi Patrick,

    It seems like you have changed admin logins. Could you please send them again so we can look into it?

    Best regards,
    Yigit

    April 24, 2018 at 8:48 pm #946205
    patricktech

    Yeah I deleted after waiting I will remake it now

    April 24, 2018 at 8:54 pm #946210
    Yigit

    Hi,

    Could you please try updating the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/.
    If you would like us to update the theme for you, please post FTP logins privately as well.

    Best regards,
    Yigit

    April 24, 2018 at 9:07 pm #946222
    patricktech

    here is cpanel login info

    April 24, 2018 at 9:49 pm #946240
    Yigit

    Hi!

    I disabled ModSecurity in cPanel and that helped. Could you please contact your hosting provider and ask them to whitelist “admin-ajax.php” file from mod_sec rule?

    Regards,
    Yigit

    April 24, 2018 at 10:16 pm #946257
    patricktech

    Thank you very much I am opening a live chat with them now.

    April 24, 2018 at 10:31 pm #946262
    patricktech

    I just tested and it is working. Thank you very much. There is no way I could have fixed that myself.

    Can you please answer me one more question?

    I have many clients using your theme and they are on that host.

    Will I need to do this for upgrades on each account?

    Also for your internal support notes you may want to note this issue with this host so you can provide better support to this issue in the future.

    I did try searching your forum before I posted and I did wait patiently around a day. Sorry I blew up.

    April 24, 2018 at 10:46 pm #946264
    Yigit

    Hi,

    No, you will only need to whitelist “admin-ajax.php” file once and that should be all.

    No worries. We usually reply within a day (on average around first 12 hours) but some days are busier and it may take longer on such days. If you happen to have any other urgent issues in future, you can add “Urgent” to thread title so we can try and solve it as soon as we can.

    Regards,
    Yigit

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