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  • March 3, 2020 at 1:19 am #1189545
    aussiedropbear

    Hi,

    I went to update a clients website, something I do each month, however the page I am needing to update is not loading the Avia Layout Builder?

    I went through and updated the plugins, updated the theme and WordPress. Still no joy. I cleared the cache of the site and the browsers I am using. No luck.

    I then deactivated all plugins, cleared cache once more but the page I am wanting to access just sits with the preloader spinning and nothing more.

    Hoping someone may be able to assist. I have posted login detail in PC

    Thanks
    john

    March 3, 2020 at 1:19 pm #1189713
    Rikard

    Hey John,

    Sorry for the problem. You are getting a 403 error on the admin-ajax.php WordPress file, I’m not sure why though. Could you try copying all the shortcodes of the page to a new page to see if that helps please?

    Best regards,
    Rikard

    March 3, 2020 at 10:56 pm #1189839
    aussiedropbear

    Hi Rikard,

    Many thanks for the reply.

    If I am correct, I copied all the code for the page to a new page and published it. However the same issue still occurs?

    Cheers
    John

    March 4, 2020 at 9:09 am #1189958
    Rikard

    Hi John,

    Thanks for the update. The token you sent seems to have expired, could you renew it or send regular login details in private please?

    Best regards,
    Rikard

    March 5, 2020 at 12:28 am #1190261
    aussiedropbear

    Hi Rikard,

    Sorry about that. Please try again on the login link.

    Cheers
    John

    March 6, 2020 at 12:00 pm #1190838
    Victoria

    Hi John,

    Best regards,
    Victoria

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