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  • #878405

    Step I have taken:
    1. Fresh Install Enfold 4.1.2 from ThemeForest.
    2. Deactivated all plugins.
    3. Tried both legacy PHP 5.6 and PHP 7.1 via CPANEL.
    4. Updated WordPress 4.9
    5. Increased memory allocation in wp-config.php define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    6. Cleared cache, tested on different workstation.

    Still no dice.
    Is there anything else I’ve missed?
    Kindly assist, thank you.

    #878735

    Hey zeelim,

    Could you post a link to your site as well please? If you are running 4.1.2 then please try updating to 4.2: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #878963

    Hi Rikard,
    Silly me. Kindly find the link to the site below.
    I can’t seem to be able to download 4.2 from Themeforest (their current version is still stuck 4.1.2).
    Is there an alt site to download the files from?

    #879064

    Hi,

    The theme is always the latest version on Themeforest and it’s the only site you can access the theme files from, maybe you can try again? If you enter your user name and API key in the theme options then you might be able to receive the updates automatically.

    Best regards,
    Rikard

    #879501

    Hi Rikard,
    I’ve managed to update the site to Enfold 4.2, but the problem persist.
    The Avia Layout builder is still not working.
    Any other suggestions?

    #879684

    For me the same issue what Zeelim is talking about!
    1. Enfold 4.2.
    2. Tried legacy PHP 5.6 PHP 7.0 PHP 7.1. (see pictures of specific settings: http://nl.tinypic.com/r/9ir3gp/9 and http://nl.tinypic.com/r/qz4ver/9)
    3. WordPress is updated to 4.9.
    4. In debug mode nothing happens.
    5. Increased memory allocation in wp-config.php debug notice: Notice: Constant WP_MEMORY_LIMIT already defined in. Btw, in my case it needed to be: define(‘WP_MEMORY_LIMIT’, “256M” );

    In another site wich is already fixed (with WordPress Multisite activated) it had to do with changing this:
    – – – –
    /* Multi sites voor WordPress */
    define(‘MULTISITE’, true);
    define(‘SUBDOMAIN_INSTALL’, true);
    define(‘DOMAIN_CURRENT_SITE’, ‘www.MYDOMAIN.nl’);
    define(‘PATH_CURRENT_SITE’, ‘/’);
    define(‘SITE_ID_CURRENT_SITE’, 1);
    define(‘BLOG_ID_CURRENT_SITE’, 1);*/

    /* Resolving problem with Multi Site domain.nl/wp-signup.php to a normal domain.nl */
    /*$we_url_to_reolcate_to = ‘http://www.’ . $we_dom . ‘.’ . $we_tld;
    define(‘NOBLOGREDIRECT’,$we_url_to_reolcate_to);
    – – – –

    to this:
    – – – –
    /* Multi sites voor WordPress */
    define(‘MULTISITE’, true);
    – – – –

    The website which isn’t working has no multisite activated. So for me this is a new situation.
    I think it has something to do with the wordpress update 4.9. Because something isn’t correct in the enfold theme after this update.

    Any ideas yet?

    #879722
    This reply has been marked as private.
    #880189

    Hey Kriesi,

    I want to ask you kindly to assist with our problem.
    Any ideas yet?
    infoNewMultimedia

    #880203

    Hi,

    Can you please try to download and to overwrite these two files in /wp-includes/ via FTP and check if that helps?
    1- https://www.dropbox.com/s/oylrzlxp0d97ch1/l10n.php?dl=0
    2- https://www.dropbox.com/s/6hvov152yuj38gl/script-loader.php?dl=0
    This is a core WP issue which should be fixed in upcoming WordPress update :)

    Best regards,
    Yigit

    #880209

    Hi Yigit,
    Thanks for the fix, but unfortunately it’s still not working from my end.
    Screenshot attached.

    #880234

    Hey Yigit,

    Thanks indeed for your great help! Sorry to hear it did not work for you Zeelim.

    For me everything works well through those updated files.
    Thank you so much.

    #880253

    Hi!

    Excuse me @zeelim, i thought this was @infonewmultimedia’s thread. Could you please try re-updating the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/ once again and post FTP logins here privately if that does not help?


    @infonewmultimedia
    Glad we could help! Let us know if you have any other questions or issues :)

    Regards,
    Yigit

    #880593

    Hi Yigit,
    I’ve just tried re-uploaded the files via FTP, but the problem is still there. I’m kinda at my wits end, lol.
    Anyway, I’ve taken the liberty of creating an FTP account for you guys to dive in and have a look.
    Thank you again for all your help.

    #880667

    Hi,

    Path does not seem to be correct. I attached a screenshot in private content field. Could you please check FTP logins and path once again? :)

    Best regards,
    Yigit

    #881087

    Hi Yigit,
    Kindly use this logon instead.

    #881106

    Hi,

    I tried increasing the values via wp-config.php file but it did not work. Could you please ask your hosting provider to adjust configuration as following?

    Max_execution_time = 30
    Max_input_time = 60
    Post_max_size = 32M
    Upload_max_filesize = 32M
    Max_input_time = 60

    I was not even able to update Functions.php file. I believe increasing these values will help :)

    Best regards,
    Yigit

    #882598

    Hi Yigit,
    I copied your reply and sent it to my hosting provider, but they don’t seem to know how exactly they can do this (which explains the late reply).
    Could it please explain how this is done? I mean, are they supposed to edit these values in the file functions.php ?

    #882843

    Hi,

    No, they should increase the values in php.ini file. They can refer to this post in case they do not how to locate php.ini file :)

    Best regards,
    Yigit

    #883672

    Hi Yigit,
    My host has changed the values on the PHP side, but the problem persist.
    Any other thoughts?

    #885115

    Hi zeelim,

    Credentials did not work for me. Could you please update the credentials.

    Best regards,
    Victoria

    #885538

    Hi Victoria,
    I’ve updated the credentials, kindly find them below:

    #885569

    Hi zeelim,

    Here is a thread about it

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #885891

    Hi Victoria,
    That did the trick. OMG, THANK YOU SO MUCH.
    The main problem was that my host is blocking access to admin-ajax.php.
    I logged onto CPANEL, and had whitelisted that under modsecurity.

    Thanks, and have a good day.

    #886809

    Hi zeelim,

    All right! Glad we finally spotted the issue!

    If you need further assistance please let us know.
    Best regards,
    Victoria

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