Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 9, 2022 at 3:03 pm #1371916
    daimonart

    Hi!. Avia Layout Bulder has disappeared from all my articles created with the editor. If I create a new article the Avia editor is not loaded. In the old pages there is instead the Avia editor. Can you help me understand what happened in the blog articles?
    Thank you

    November 9, 2022 at 3:05 pm #1371920
    Yigit

    Hi,

    Thanks for contacting us!

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Regards,
    Yigit

    November 9, 2022 at 3:14 pm #1371925
    daimonart

    Hi, yes done.
    Thank you

    November 9, 2022 at 3:21 pm #1371928
    daimonart

    Thank you Yigit,
    now everything seems to be working again.
    Thanks a lot.

    November 9, 2022 at 3:23 pm #1371931
    Yigit

    Hey,

    Thanks for the update!

    I believe the issue was related to your cache plugin because I have not done anything on your website but glad it is working fine now! :)

    Best regards,
    Yigit

    November 9, 2022 at 4:58 pm #1371945
    daimonart

    Hi,
    thanks for your check.
    It seems that the problem is related to my administrator account, because if I log in with your temporary account the problem does not exist. I can’t understand why. Do you have a idea?
    Best regards

    November 10, 2022 at 7:26 am #1372013
    Ismael

    Hi,

    Thank you for following up.

    We are not really why that is happening but as @Yigit said, it might have something to do with caching. Hard refreshing the page or temporarily disabling the plugin while editing the site should help.

    Did you enable the Lock Advanced Layout Builder in the Enfold > Layout Builder panel?

    Best regards,
    Ismael

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