Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 18, 2024 at 11:13 pm #1440324
    stepheng

    4-18
    NFP Health Site
    On every page the the icon just spins and spins. The page elements do no load
    I turned off all optional plugins. No change. It was fine when I worked on lit last 11-6-2023.
    Active
    Current WP Version: 6.4.4
    Enfold Version: 5.6.2
    If I update the theme will that fix it?
    April 4th 2024
    Version 5.7
    Login in info in Private.

    April 19, 2024 at 1:20 am #1440328
    Ismael

    Hey stepheng,

    Thank you for the inquiry.

    We can’t access the site because of Sucuri. Please deactivate the plugin temporarily or disable geolocation blocking. In the meantime, try to update the theme to the latest version (5.7), temporarily disable the Enfold > Performance > File Compression settings, then purge the cache.

    Best regards,
    Ismael

    April 19, 2024 at 5:55 pm #1440388
    stepheng

    4-19
    Ismael,
    I have this feedback:
    Geo-IP filtering is handled by Sucuri at their edge; disabling the plugin only prevents their code/content scan service from running.
    Do you what country these guys are from? There’s no on/off toggle for Geo filtering, only country by country.
    Thanks,
    Jeff

    What country to toggle off?
    Thanks,
    Stephen

    April 20, 2024 at 11:17 am #1440404
    Rikard

    Hi Stephen,

    Please unblock the countries in private.

    Best regards,
    Rikard

    April 23, 2024 at 10:41 pm #1440636
    stepheng

    4-23

    I had to change the A record for nfphealth.com to point to the godaddy server, make the updates, and then point it back to Sucuri. Now that we know that Sucuri is the culprit, I’m going to play around with there settings to see which one allows us to make updates. I never had this issue when I did a ton of WP hosting and used Sucuri (25 sites). So it’s gotta be a setting. 

    Rikard do you know what settings in Sucuri could cause this?

    Thanks,
    Stephen

    April 24, 2024 at 9:00 am #1440662
    Rikard

    Hi,

    Thanks for the update. I have very little experience with that plugin unfortunately, maybe you could try reaching out to their support directly?

    Best regards,
    Rikard

    April 24, 2024 at 5:49 pm #1440702
    stepheng

    Thank you very much!
    Client wants to leave things the way they are.
    Best, Stephen

    April 24, 2024 at 7:55 pm #1440725
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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