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Within the Avia Layout Builder, when certain content elements and media elements are pulled into the editing box and we click on the Edit command within the element, we get an “error fetching content” message instead of the editing information. This happens with Special Heading, Headline Rotator, Magazine, Portfolio Grid, Masonry, Post Slider, and Animated Countdown in Content Elements, and with Accordion Slider and Masonry Gallery in Media Elements. The kicker is that this happens when we’re using the computers in our offices but not on other computers we have tried, like our desktops and laptops at home, and the computers at our local public library. Any ideas are very welcome!
Hi!
Do you have your installation on localhost? If not, can you please create a temporary admin login and posting it here privately? Also, prior to that, please try de-activating all active plugins and check if that helps
Regards,
YigitHi, Yigit –
Our website is under construction. I’ve posted the link in private content. I did deactivate all the plug-ins, but that didn’t help. :-(
Thanks,
BarbaraHey!
I added the elements that are mentioned above but I can’t reproduce the issue. Is this happening on particular page or when you add content inside those elements? This is the test page: http://marketvolt.net/mac/wp-admin/post.php?post=4925&action=edit
Cheers!
IsmaelThis happens no matter what I do. I have dragged-and-dropped the elements into the basic box all by itself with no layout element, into the one-column layout element, into a color section with no layout element, and into a one-column layout element within a color section. I can’t add any content. When within the problem-children content and media elements, I click on the Edit Element command (the one on the left-hand upper corner along with Save Element as Template and Clone Element), a dialog box pops up with this message: ” An error occurred. Error fetching content – please reload the page and try again.”
This is happening on the AAA Test Page you used and on any other previously created Page that employs any of the nine problematic elements.
BTW, it happens whether I’m using Chrome (with no ad blocker), Firefox, or IE.
But it happens ONLY when I am trying to perform these actions on any of the computers in my office. I can successfully edit the nine elements on any other computer I’ve tried. So I’m afraid I’m not surprised that you have not been able to reproduce the issue.
What do you recommend for our next step?
Hi,
I’m not sure but it very much sounds like there something being blocked in your office environment, could you think of anything on your network which might be different to your network at home for instance? I would try resetting all modems/routers etc. you might have in your office to see if that helps. Unfortunately this is not our area of expertise but we will try to help you out anyway.
Best regards,
RikardMore experiments I’ve conducted are leading me to believe that the problem lies within the server with which our office computers connect. We’re a state agency that is a division of the Department of Economic Development. I asked a colleague at a different DED division to test the editing commands via her office computer, and she got the same error message that we get. I’m hypothesizing that the server is blocking some part of the packet for our website’s back end from getting back to our computers – the part that controls the editing command in the Avia Layout Builder for nine of the content and media elements. It could be something within the firewall – or some weird coding – or even a malfunctioning physical component!
I appreciate the detailed and thoughtful help your team has given us.
More input from our IT people! “The editing functions might be using some kind of javascript or something that we don’t allow to run on the network because of exposed vulnerabilities.” Does this sound plausible to you?
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