Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • March 21, 2024 at 7:03 am #1437727
    ftt123

    Using the classic editor, when I place the mouse over a specific layout, content or media element nothing happens, so I can’t click to add any element.

    March 21, 2024 at 11:13 am #1437765
    Rikard

    Hey ftt123,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know how to reproduce the problem you are seeing.

    Best regards,
    Rikard

    March 21, 2024 at 11:32 am #1437771
    ftt123

    Thanks for your quick answer! pls the info below as private content, Try to use the Avia Layout builder on any page to add any element. I can’t…

    March 21, 2024 at 6:17 pm #1437799
    Rikard

    Hi,

    Thanks for that, the regular WordPress login URLs seem to be blocked though?

    Locked

    The requested resource is currently locked. The lock must be released or proper identification given before the method can be applied.

    Best regards,
    Rikard

    March 22, 2024 at 10:18 am #1437992
    ftt123
    This reply has been marked as private.
    March 22, 2024 at 2:03 pm #1438010
    Rikard

    Hi,

    Thanks for the update. The login details are not the problem, the login page is not accessible. The text I quoted earlier is shown instead of the WordPress login screen.

    Best regards,
    Rikard

    March 22, 2024 at 2:12 pm #1438013
    ftt123
    This reply has been marked as private.
    March 23, 2024 at 4:06 pm #1438050
    Rikard

    Hi,

    Please see private.

    Best regards,
    Rikard

    March 26, 2024 at 9:20 am #1438331
    ftt123
    This reply has been marked as private.
    March 26, 2024 at 11:07 am #1438338
    Mike

    Hi,
    Thanks for the login, your problem was caused by the Sassy Social Share plugin, disabling it solves, please clear your browser cache and check.

    Best regards,
    Mike

    March 26, 2024 at 11:28 am #1438342
    ftt123
    This reply has been marked as private.
    March 27, 2024 at 1:22 am #1438387
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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