Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 27, 2017 at 12:20 pm #783964
    equio

    Hi Kriesi team,

    As the title says: I’ve tried every solution I have found in your comments and in others’ threads regarding this issue in the last 3 days, without result. I’ve renewed the support only because of this.

    My client wants me to change something on the website and I’m unable to do so.

    Please help.

    Thank you.

    e.

    • This topic was modified 8 years, 6 months ago by equio.
    April 27, 2017 at 12:25 pm #783971
    equio

    Login credentials:

    April 27, 2017 at 2:36 pm #784034
    equio

    Is this thing on?

    April 27, 2017 at 2:56 pm #784041
    Yigit

    Hey!

    Can you please post FTP logins here privately as well?

    Regards,
    Yigit

    P.S.: You do not need to bump your own threads. We have a queue and every thread gets replied :)

    April 27, 2017 at 3:16 pm #784056
    equio

    Hi Yigit,
    thank you for your reply.
    Please find the FTP login details below.

    Cheers,

    equio

    April 27, 2017 at 11:27 pm #784251
    Yigit

    Hi,

    Everything seems to be normal. I copied your page to my local installation and ALB loads fine there. I tried removing elements one by one and after removing many elements, it starts working. 512M should be enough already but can you ask your hosting provider to increase memory limit to 1024M?

    Best regards,
    Yigit

    April 28, 2017 at 12:34 am #784260
    equio

    Done, Yigit. 1024 Mb it is. Doesn’t seem to solve my problem, the ALB still doesn’t load at all.

    However, now a window with short codes and text appears below the window where the visual builder is supposed to be, at least. This only helps me in the short-term, as without the ALB I will not be able to make major amendments (I’m supposed to start to make those from next week on).

    I appreciate your help and efforts, and hope that we can sort it out somehow quickly.

    Cheers,

    e.

    April 29, 2017 at 10:52 am #784919
    equio

    Hi guys,

    This is just to confirm that I still am having this issue and waiting for your solution.

    Thanks in advance.

    May 1, 2017 at 5:27 am #785477
    Rikard

    Hi,

    You are getting a 403 error on the admin-ajax.php WordPress file, could you try the suggestions posted here to see if any of them work please? https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress

    Best regards,
    Rikard

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