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Viewing 23 posts - 1 through 23 (of 23 total)
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  • June 20, 2018 at 10:28 am #975190
    Tonicobertera

    Hello,
    I added a new role to my website with the following capabilities: read, upload_files, edit_published_pages and edit_pages.
    After that I created a page, and the problem is when I’m going to use Avia Layout Builder elements. I could add columns (1/2 + 1/2) but when I add a text block inside one of then, it displays the message:
    “An error occurred”
    It seems that you are no longer connected. Reload the page and try again.
    Then, when I clic close the message and I click on upload, all the content dissapear, it’s not visible but by contrast, when I see the page in navigator there is the default text block visible.
    Please I need help because it’s not working well and I don’t know how to solve the issue. I’d be grateful for a prompt answer.
    Thank you so much.

    June 20, 2018 at 12:55 pm #975258
    Victoria

    Hey Tonicobertera,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    June 20, 2018 at 1:21 pm #975279
    Tonicobertera

    Yes, of course. Here you have the credentials.
    Thank you in advance!

    June 20, 2018 at 2:08 pm #975308
    Victoria

    Hi Tonicobertera,

    Best regards,
    Victoria

    June 20, 2018 at 2:51 pm #975326
    Tonicobertera

    This is correct, try again please.
    Thank you.

    June 20, 2018 at 9:24 pm #975486
    Victoria

    Hi Tonicobertera,

    I’ll ask my colleagues to have a look.

    Best regards,
    Victoria

    June 20, 2018 at 9:50 pm #975499
    Yigit

    Hey!

    I am getting the same result as Victoria. It seems to be some sort of IP restriction. Could you please disable it?

    Cheers!
    Yigit

    June 21, 2018 at 9:14 am #975699
    Tonicobertera

    which country are you trying to access from? Could you give me your IP to check it?
    Thank you and sorry for the inconvenience.

    June 21, 2018 at 2:27 pm #975798
    Yigit

    Hi,

    No worries!
    I am trying to access from Lithuania – https://kriesi.at/about

    Best regards,
    Yigit

    June 25, 2018 at 11:03 am #977366
    Tonicobertera
    This reply has been marked as private.
    June 25, 2018 at 8:31 pm #977635
    Basilis

    Hi,

    We have different IPs’ from all the support could you maybe disable the ip lockdown please?

    Best regards,
    Basilis

    June 26, 2018 at 12:48 pm #977908
    Tonicobertera
    This reply has been marked as private.
    June 26, 2018 at 6:26 pm #978063
    Victoria

    Hi Tonicobertera,

    I can access with the use of VPN, but credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    June 27, 2018 at 9:45 am #978308
    Tonicobertera

    Thank you Victoria!

    July 3, 2018 at 6:38 pm #980678
    Dude

    Hi,

    I checked the capabilities – please try read, upload_files, edit_published_pages, edit_pages, edit_published_posts, edit_posts, edit_files.

    Best regards,
    Dude

    July 18, 2018 at 1:07 pm #986952
    Tonicobertera
    This reply has been marked as private.
    July 20, 2018 at 12:43 pm #987784
    Victoria

    Hi Tonicobertera,

    Can you please translate that into English?

    Best regards,
    Victoria

    July 23, 2018 at 8:13 am #988603
    Tonicobertera
    This reply has been marked as private.
    July 23, 2018 at 5:39 pm #988783
    Victoria

    Hi Tonicobertera,

    This can be the issue with the server configuration.

    Best regards,
    Victoria

    July 24, 2018 at 8:14 am #989054
    Tonicobertera
    This reply has been marked as private.
    July 26, 2018 at 8:30 pm #990397
    Basilis

    Hi,

    I checked and I could reproduce the problem. Are you using a plugin to assign capabilities?

    Best regards,
    Basilis

    August 13, 2018 at 9:43 am #996598
    Tonicobertera
    This reply has been marked as private.
    August 13, 2018 at 3:05 pm #996717
    Dude

    Hi,

    I checked our code again and read, upload_files, edit_published_pages, edit_pages, edit_published_posts, edit_posts, edit_files should cover all necessary capabilities.

    Did you try to create another user with admin rights and to remove the capabilities one by one with the “User Role Editor” plugin? By going this way you should be able to locate the required capabilities.

    Best regards,
    Dude

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