Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 9, 2021 at 4:46 pm #1286782
    gfriend70

    Hello, I am trying to edit some demo content on a new installation via the Avia Layout Builder and the page will not load, and a round icon just spins non-stop in the middle of the page. Any ideas?

    March 9, 2021 at 5:01 pm #1286792
    Yigit

    Hey,

    Thanks for contacting us!

    You are currently using an older version of the theme.
    Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1.
    Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)

    If updating theme does not help, please point out the page where you are having the issue so we can look further into it :)

    Cheers!
    Yigit

    March 9, 2021 at 5:24 pm #1286794
    gfriend70

    Hi, I tried that but my dashboard/updates states:

    Themes
    Your themes are all up to date.

    March 9, 2021 at 5:29 pm #1286797
    gfriend70

    Also, will auto-updates overwrite any changes I make to the theme?

    March 10, 2021 at 1:51 pm #1287105
    gfriend70

    Hello again, I have done what you have asked and the problem still exists.

    March 11, 2021 at 1:28 pm #1287418
    gfriend70

    Hello, still not working. Could I please have some help with this?

    March 12, 2021 at 12:17 pm #1287651
    gfriend70

    Sorry, but I cannot wait any longer for your help. At this stage, I think your support is dreadful.

    March 12, 2021 at 2:49 pm #1287694
    Victoria

    Hi gfriend70,

    Sorry for the late reply.

    Do you still need help with the issue?

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    March 12, 2021 at 6:54 pm #1287828
    gfriend70

    No thanks, you took way too long to get back to me. 4 days??

    March 12, 2021 at 7:17 pm #1287851
    Victoria

    Hi gfriend70,

    Next time, please, refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Victoria

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