Viewing 13 posts - 1 through 13 (of 13 total)
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  • September 4, 2018 at 1:47 pm #1005553
    griddler

    Hello,

    after working on a page (Home) and saving it, the Avia Layout Architect wont’t stop to load on this specific page.
    I have to refresh this page with cmd+r (Mac) that I can work again on it.
    I cleared my cache, etc. but it won’t help. Every time I save the page the loader is not disappearing.

    Maybe someone can help me out
    Thanks & Cheers

    September 4, 2018 at 1:57 pm #1005557
    Dude

    Hey griddler,

    Please create us an admin account and we’ll look into it.

    Best regards,
    Dude

    September 5, 2018 at 4:39 pm #1006203
    griddler
    This reply has been marked as private.
    September 5, 2018 at 6:54 pm #1006271
    Victoria

    Hi griddler,

    Best regards,
    Victoria

    September 5, 2018 at 10:16 pm #1006361
    griddler

    Hi Victoria,

    best regards.

    September 6, 2018 at 7:42 am #1006479
    Ismael

    Hi,

    I can’t reproduce the issue on the Home page. The update works every time. Can you give us a screencast of the issue?
    Please note that the Visual Builder plugin is not compatible with the advance layout builder. You have to deactivate it.

    Best regards,
    Ismael

    September 8, 2018 at 5:28 pm #1007445
    griddler

    Hi,
    I attached a screenshot link, you can see the loading screen won’t disappear after saving the page.
    Issue is only on the page “Home”

    So I have to to deactivate the “WPBakery Page Builder” which was preinstalled in Enfold?
    Thanks

    September 8, 2018 at 8:32 pm #1007482
    griddler

    Hi,
    I deactivated “WPBakery Page Builder” and cleared the cache, but I still habe the issue in Browser Safari.
    I tested it in firefox as well there all works great.

    Thanks

    September 9, 2018 at 5:26 am #1007528
    Rikard

    Hi,

    Thanks for the feedback. What happens if you temporarily remove the code block at the bottom of the page?

    Best regards,
    Rikard

    September 11, 2018 at 11:29 pm #1008647
    griddler

    Hi Rikard,

    I have no code area at the bottom of the page.

    Thanks

    September 12, 2018 at 5:09 am #1008697
    Ismael

    Hi,

    There is actually a code block on the screenshot. Please remove it temporarily. Where are you testing this? I can’t reproduce the issue on Opera/Chrome, Windows 7.

    Best regards,
    Ismael

    September 20, 2018 at 10:32 am #1012194
    griddler

    Hey Ismael,

    okay see the code block (now) :-)
    I removed it! and this was the alright this was the reason of it.
    But the code block was my newsletter (CleverReach).

    So when this kind of failure is the case, is it then not working with your theme?

    Thanks for your support!!!
    Cheers

    September 21, 2018 at 2:53 am #1012575
    Ismael

    Hi,

    Script tags are known to create these kind of issues on the builder. Try to create a custom shortcode for the newsletter script instead of adding it directly to the builder.

    // https://codex.wordpress.org/Shortcode_API

    Best regards,
    Ismael

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