Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • January 23, 2019 at 1:03 pm #1057694
    raphaelperis

    Hey guys,

    from few weeks ago, when I add a section in Avia form and I want to update it, the section disappear without any raison, could you help me please ?

    Thanks !

    homepage

    January 23, 2019 at 6:44 pm #1057878
    Victoria

    Hey Raphael,

    Can you please tell us which section you are referring to?

    Best regards,
    Victoria

    January 23, 2019 at 8:43 pm #1057929
    raphaelperis

    Hey Victoria,

    On the home page, when I add the map, or a new section, or sometimes after modify something , I click on update, and then some sections disappear, it’s very weird

    Regards

    Raphaël

    January 24, 2019 at 5:38 pm #1058241
    Victoria

    Hi Raphaël,

    It happens when some html tags are not closed. Please check for that.

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:
    https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Victoria

    February 1, 2019 at 11:37 am #1061473
    raphaelperis

    Hi Victoria,

    Thanks for your response, I’ll tried it but it’s still not working….

    Regards,

    Raphaël

    February 2, 2019 at 3:40 pm #1062012
    Rikard

    Hi Raphaël,

    Sorry for the problem. When things disappear from the layout builder it’s almost always due to open markup, I had a look on your front page but I couldn’t see any unfortunately. Could you have a look in your content to see if there are any open html tags just before things start disappearing please?

    <strong>Bold text closed properly</strong>

    Best regards,
    Rikard

    February 2, 2019 at 4:49 pm #1062020
    raphaelperis

    I found one open markup, but the map still missing after updated the page, it’s very weird

    regards,

    raphael

    February 3, 2019 at 6:33 pm #1062339
    Victoria

    Hi raphaelperis,

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    February 5, 2019 at 10:58 am #1063108
    raphaelperis

    It’s working yes! I found a open markup

    Thank you very much everyone :)

    February 6, 2019 at 8:35 am #1063512
    Rikard

    Hi,

    Great, glad you found the problem :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 8, 2019 at 12:33 pm #1064559
    raphaelperis

    Hi,

    I have a problem with an other website, https://selfiemirror.fr , it’s look since the WP update here is a lot of problem…

    Should I open a new topic or I can keep going on this one?

    On SelfieMirror.fr, the preview doesn’t work, it said a open markup is not closed but I can’t find it

    Best regards,

    Raphaël

    February 9, 2019 at 10:36 pm #1065014
    Victoria

    Hi Raphaël,

    Yes, we can keep our discussion going in this thread.

    Could you please attach some screenshots of the issue?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 11, 2019 at 12:23 pm #1065399
    raphaelperis

    Hi,

    Yes of course, here is the WP identifiants

    Than you :)

    Regards

    February 13, 2019 at 5:27 am #1066246
    Ismael

    Hi,

    Thanks for the update.

    The is still running on an old version of the theme, 4.4.1, which is not compatible with the new block editor. You have to upgrade the theme to version 4.5.3 manually via FTP because the automatic update or script is not going to work on the current version.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    After the update, go to the Enfold > Theme Options panel and then set the “Select Your Editor” settings to “Classic Editor”.

    Best regards,
    Ismael

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