Viewing 14 posts - 1 through 14 (of 14 total)
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  • December 1, 2015 at 3:38 pm #545283
    georgecornelius

    Hi – the Avia editor has stopped working just a circle going round and round nothing else happens. I have deactivated all plugins but no help

    December 1, 2015 at 3:39 pm #545286
    Yigit

    Hey George!

    Login credentials are not working for me. Can you please check them once again?

    Best regards,
    Yigit

    December 1, 2015 at 3:45 pm #545292
    georgecornelius

    Please try this – its been a while

    • This reply was modified 9 years ago by Yigit. Reason: moved content to private content field
    December 1, 2015 at 3:49 pm #545297
    Yigit

    Hey!

    These do not work as well. Please confirm and then post login credentials :)
    Edit: Or you can go to Users > Add New and create a new user with administrator role

    Best regards,
    Yigit

    • This reply was modified 9 years ago by Yigit.
    December 1, 2015 at 3:53 pm #545300
    georgecornelius

    Sorry I am pretty new to some of this I have loaded a new password hope its OK

    • This reply was modified 9 years ago by Yigit. Reason: moved content to private content field
    December 1, 2015 at 3:57 pm #545305
    Yigit

    Hey!

    You are currently using a very old version of the theme. Please update Enfold to the latest version 3.4.4 via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    • This reply was modified 9 years ago by Yigit.
    December 1, 2015 at 3:58 pm #545310
    georgecornelius

    I will try – thanks

    December 1, 2015 at 4:02 pm #545314
    Yigit

    Hey!

    You are welcome. We will keep the thread open and wait to hear from you.

    Regards,
    Yigit

    December 1, 2015 at 4:03 pm #545317
    georgecornelius

    OK going to it now

    December 1, 2015 at 4:07 pm #545322
    georgecornelius

    Wow no can do I do not get easy access to my server so it will mean I have to send them links etc and they will sort it but it takes day – can I delete the old version and replace with the new version?

    December 1, 2015 at 4:14 pm #545327
    Yigit

    Hey!

    Yes, you can try it.
    You can also insert your username and API key in Enfold theme options to received auto-updates.

    Please try this plugin to clear WordPress transients: https://wordpress.org/plugins/artiss-transient-cleaner/. If that doesn’t work then please try to update manually: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    December 1, 2015 at 4:20 pm #545334
    georgecornelius

    OK I got a new api code and put that in then went to themes update and there was an update box at the bottom clicked and now all looks OK so thank you – you learn something every day – shall I still use plug in artiss transient cleaner?

    Thanks again

    December 1, 2015 at 4:22 pm #545337
    Yigit

    Hey!

    No, you do not need to use the plugin. That would be needed if you have not received auto-update.
    Please keep your theme up-to-date to avoid such issues :)

    Best regards,
    Yigit

    December 1, 2015 at 4:35 pm #545355
    georgecornelius

    I will do now thanks

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