Tagged: avia, avia editor, editor, loading, stopped working, symbol
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AuthorPosts
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September 4, 2016 at 7:17 pm #681834
Hi,
A week ago, the Avia editor stopped working and only shows the spinning loading icon. I can’t use the standard editor either. When I click on it, it just adds a hashtag to the URL at the top of the browser.
I have tried to:
1. Updating the theme
2. Deactivating all plugins
3. Clearing cache and cookies
4. Used another browserNothing has helped so far, and I can’t seem to find the answer in any of these forums..
I hope anyone knows what is causing this.Best regards
JeromeSeptember 4, 2016 at 9:54 pm #681865Hey elsadenmark!
It seems that your hosting company has a limited php memory allowed.
Please ask them to increase at 256M and let us know if that fixes the issue.Thanks a lot
Best regards,
BasilisSeptember 5, 2016 at 4:10 pm #682248Hi Basilis,
Thanks for the fast response. I have talked with the hosting company about 3 weeks ago, and they increased my php memory limit to 512mb, which is the maximum at this hoster. I called them again and they assured me, that they hadn’t decreased my memory maximum.
Do you have any other suggestions?
Looking forward to hearing from you, and thanks again.Best regards
JeromeSeptember 8, 2016 at 8:33 am #683552Hi,
Please try the solutions provided in the following threads:
Best regards,
IsmaelSeptember 10, 2016 at 8:12 pm #684561Hi Ismael,
I have tried to completely delete the enfold theme and then upload/install it again via using a FTP. When I start reusing it again though, my personal changes in the layout and the logo and everything is back as it was before, so I dont know if I deleted it correct? (I deleted the enfold folder from the “theme” folder in FTP.
I also tried adding this
wp_enqueue_script(‘avia_element_js’ , $this->paths[‘assetsURL’].’js/avia-element-behavior.js’ , array(‘avia_builder_js’), $ver, TRUE );
Comment this line
//wp_enqueue_script(‘avia_element_js’ , $this->paths[‘assetsURL’].’js/avia-element-behavior.js’ , array(‘avia_builder_js’), $ver, TRUE );In the /themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php file, but it didn’t work, as mentioned in the post.
I wanted to edit the .js file, as mentioned in this post:
This Bug resists in the avia_builder.js:127 place_top function wich calls a save_order function on uninitialised postboxes.
I found no trigger to hook in within the postbox js, so I had to change the linewindow.postboxes.save_order(pagenow);
to:
setTimeout(function() { window.postboxes.save_order(pagenow); }, 100);But my technical skills are not sufficient enough to do these changes.
Could you help me?
September 12, 2016 at 3:58 am #684858September 13, 2016 at 9:48 am #685606Thanks a lot Ismael. The help is really appreciated. Here are the FTP details.
Best regards
JeromeSeptember 15, 2016 at 5:07 am #686673Hi!
Please update the theme to the latest version, 3.8. A patch was included in the new version that will fix this specific issue. :)
Best regards,
IsmaelSeptember 15, 2016 at 1:32 pm #686864Hi guys,
I am experiencing the exact same problem with the “Comments” item not working anymore, just showing a loading symbol. I updated Enfold to 3.8. Still not working.
Ismael, were you able to fix the problem for the author of this thread? If so, would you be kind enough to share the solution?
I just launched a contest inviting users to post comments on the site, I am desperate!
Your help would be much appreciated.
Thanks.
Wahid
September 17, 2016 at 8:08 am #687865Hi Wahid,
Please open a new thread and include admin login details in private and we’ll have a closer look at your installation.
Regards,
RikardSeptember 18, 2016 at 8:33 pm #688198Thanks a lot Ismael. The update fixed my problem. Great support! :)
September 20, 2016 at 6:13 am #688929 -
AuthorPosts
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