Viewing 12 posts - 1 through 12 (of 12 total)
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  • #681834

    Hi,

    A week ago, the Avia editor stopped working and only shows the spinning loading icon. I can’t use the standard editor either. When I click on it, it just adds a hashtag to the URL at the top of the browser.

    I have tried to:

    1. Updating the theme
    2. Deactivating all plugins
    3. Clearing cache and cookies
    4. Used another browser

    Nothing has helped so far, and I can’t seem to find the answer in any of these forums..
    I hope anyone knows what is causing this.

    Best regards
    Jerome

    #681865

    Hey elsadenmark!

    It seems that your hosting company has a limited php memory allowed.
    Please ask them to increase at 256M and let us know if that fixes the issue.

    Thanks a lot

    Best regards,
    Basilis

    #682248

    Hi Basilis,

    Thanks for the fast response. I have talked with the hosting company about 3 weeks ago, and they increased my php memory limit to 512mb, which is the maximum at this hoster. I called them again and they assured me, that they hadn’t decreased my memory maximum.
    Do you have any other suggestions?
    Looking forward to hearing from you, and thanks again.

    Best regards
    Jerome

    #683552

    Hi,

    Please try the solutions provided in the following threads:

    Best regards,
    Ismael

    #684561

    Hi Ismael,

    I have tried to completely delete the enfold theme and then upload/install it again via using a FTP. When I start reusing it again though, my personal changes in the layout and the logo and everything is back as it was before, so I dont know if I deleted it correct? (I deleted the enfold folder from the “theme” folder in FTP.

    I also tried adding this

    wp_enqueue_script(‘avia_element_js’ , $this->paths[‘assetsURL’].’js/avia-element-behavior.js’ , array(‘avia_builder_js’), $ver, TRUE );

    Comment this line
    //wp_enqueue_script(‘avia_element_js’ , $this->paths[‘assetsURL’].’js/avia-element-behavior.js’ , array(‘avia_builder_js’), $ver, TRUE );

    In the /themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php file, but it didn’t work, as mentioned in the post.

    I wanted to edit the .js file, as mentioned in this post:
    This Bug resists in the avia_builder.js:127 place_top function wich calls a save_order function on uninitialised postboxes.
    I found no trigger to hook in within the postbox js, so I had to change the line

    window.postboxes.save_order(pagenow);
    to:
    setTimeout(function() { window.postboxes.save_order(pagenow); }, 100);

    But my technical skills are not sufficient enough to do these changes.

    Could you help me?

    #684858

    Hey!

    Yes, please post the FTP details here. We’ll edit those files.

    Cheers!
    Ismael

    #685606

    Thanks a lot Ismael. The help is really appreciated. Here are the FTP details.

    Best regards
    Jerome

    #686673

    Hi!

    Please update the theme to the latest version, 3.8. A patch was included in the new version that will fix this specific issue. :)

    Best regards,
    Ismael

    #686864

    Hi guys,

    I am experiencing the exact same problem with the “Comments” item not working anymore, just showing a loading symbol. I updated Enfold to 3.8. Still not working.

    Ismael, were you able to fix the problem for the author of this thread? If so, would you be kind enough to share the solution?

    I just launched a contest inviting users to post comments on the site, I am desperate!

    Your help would be much appreciated.

    Thanks.

    Wahid

    #687865

    Hi Wahid,

    Please open a new thread and include admin login details in private and we’ll have a closer look at your installation.

    Regards,
    Rikard

    #688198

    Thanks a lot Ismael. The update fixed my problem. Great support! :)

    #688929

    Hi,

    Great, glad we could help and sorry for the problems :-)

    Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 12 posts - 1 through 12 (of 12 total)
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