Viewing 12 posts - 1 through 12 (of 12 total)
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  • #505108

    Hi,

    I’ve tried troubleshooting some problems I’ve had with Avia within Enfold. @Yigit has been helpful at suggesting some solutions, but none so far work.

    The problem is this: I go in to edit my front page. The Avia layout builder displays my available elements (Layout, Content, Media) BUT the section under, where I expect to see the current elements on my page displays a continuous loading icon. Nothing ever loads. When I first saw this and waited, I pushed “Publish” in hopes that this would refresh. Big mistake. Now the page is down (except for the header and footer).

    Troubleshooting already attempted:
    -Deactivated all plugins. This did not solve the problem.
    -Upgraded to version 3.3.2. This did not solve the problem.
    -Insert a piece of debug code onto the functions.php file. This did not solve the problem.

    My site has been down for nearly 8 hours. I desperately need the site back up and running. Please help as soon as possible.

    Thanks,
    Michael

    #505138

    The latest:

    I’ve dragged and dropped a new element onto the ever-loading panel, a full screen slider. I loaded the slider with 5 pics, it works fine. I published. The new slider shows up. I tried to restore to a previous revision of the site – one i KNOW worked. Went to edit again – and the old problems resurfaces. I believe this means that there is something in the old content – BUT I WANT TO AVOID BUILDING THE SITE FROM SCRATCH. Mostly because I don’t know what all was there. PLEASE, somebody from @Kriesi ASSIST ME.

    Please.

    Thanks,
    Michael

    #505142

    Hey Michael,

    If you can provide us a working FTP login, we will solve the issue. Without it, it does not seem possible as your website throws permission errors.

    Cheers!
    Yigit

    #505148

    @Yigit — see below

    #505194

    I think I am in this same boat. Started a new topic.

    https://kriesi.at/support/topic/content-disappears-from-avia-layout-builder-on-saveupdate/

    Need help desperately.

    #505504

    @Yigit — See below — I’m still having some functionality issues.

    #506293

    Hey!


    @SmoovP
    : Glad the advance layout builder is now working on your installation. It’s probably a cache issue.


    @mbroooshkey
    : Aside from the ftp login credentials, we also need to access the dashboard to test the advance layout builder. Please post those details here as well. I tested some of the login credentials you provided on the previous post but they are not working.

    Also, try to check the Settings > General panel. Make sure that the url in the WordPress Address (URL) and the Site Address (URL) fields are completely the same.

    Best regards,
    Ismael

    #506328
    #506329

    @Ismael

    additional info

    #506801

    Hey!

    I test the pages and I can see the preview without any issue:

    http://www.martinecafe.com/?page_id=631&preview=true
    http://www.martinecafe.com/?page_id=631&preview=true

    Is this happening when you are logged in as “Support9x73” which has an editor role?

    http://www.martinecafe.com/wp-admin/users.php

    Regards,
    Ismael

    #506890

    Hello,

    I just installed a fresh WP as well as the latest Enfold. My Avia editor wont load either.

    Update: Sorted. I assume Yigrit fixed this now, I didnt do a thing and its working. Thanks for the super fast fix.

    • This reply was modified 9 years, 3 months ago by markvanhaze.
    #506947

    Hey!

    You are welcome! We will keep the thread open for the OP.
    Please feel free to start a new thread if you have any other questions or issues

    Cheers!
    Yigit

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