Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #789860

    Recently, the Avia editor has been giving us a headache as we try to edit our pages. The Avia editor either struggles to fetch the data from the database or struggles to write the data to the database. This causes the site to crash and show the ‘502 Bad Gateway’ error page.

    Our hosting is through GoDaddy (Managed WordPress Shared). We’ve contacted them and they’ve told us they’ve done everything they can and they don’t see anything wrong on their side. The PHP memory limit is already at 256M as well.

    In wp-config.php, we enabled error logs to see if we could find out & debug where the error is coming from. The log reads out multiple of these:

    PHP Notice: Trying to get property of non-object in […]/html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 66

    Is there something we can do to alleviate this issue? Is this to do with our host’s servers being overloaded due to it being a shared hosting environment with limited resources?

    function-set-avia-frontend.php Lines:
    63. function avia_get_option($key = false, $default = “”, $echo = false, $decode = true)
    64. {
    65. global $avia;
    66. $result = $avia->options;

    • This topic was modified 7 years, 7 months ago by Cliff. Reason: Rephrasing
    #789908

    Hey GyanSysmarketing,

    Yes please, provide us with login and ftp access. Just want to ask if this error is consistently showing? does the error show when editing using a visual editor and updating the page?

    Best regards,
    Nikko

    #789910

    The errors stated above seem to occur when editing a page with many of the Enfold features and lots of content within them (using Avia Visual Editor & updating the pages that way). When editing pages with less content (and less features being used), from my experience, this error will not appear.

    I will include the specific page we have had severe difficulty with + attach login & FTP credentials in the private content area.

    #790019

    Hi,

    Thanks for the details though the WordPress ones don’t seem to work, could you check and verify please?

    Best regards,
    Rikard

    #790388

    In case my reply didn’t go through, please see the info in the private contents area.
    Thanks!

    #790588

    Hi,

    I have managed to replicate the issues.
    It seems that something is wrong there, but I am not sure if it is because a certain element or because of the size.
    We would need some more time, if you do not mind please so we can review it out.

    Best regards,
    Basilis

    #790589

    Hi,

    But please – bring the page back so I can recheck it with our devs

    Best regards,
    Basilis

    #790608

    I’ve posted the link in the private content area.
    Thanks!

    #794373

    Hi,

    Sorry for the late reply!

    We have just released Enfold 4.0.7. Can you please update the theme to the latest version and check if that helps – kriesi.at/documentation/enfold/updating-your-theme-files/?

    Best regards,
    Yigit

Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.