Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 25, 2020 at 12:03 am #1248284
    CenturyAC

    Avia Builder not resolving on any of my pages. I opened a few topics on this before and it has happened with a lot of my websites that use Enfold, please assist again!

    I disabled all plugins besides the Classic Editor and it doesn’t work. I’m assuming this might have something to do with the theme even though I have everything up to date. I had the host provider check on their side and they report no abnormalities.

    Website and credentials in the private content. Please let me know if you need anything else from me.

    September 25, 2020 at 4:46 am #1248295
    Nikko

    Hey CenturyAC,

    Thanks for giving us admin access.
    WordPress 5.5 has removed the jQuery Migrate file which is used by our theme in its older versions, to temporarily fix it I have installed and activated Enable jQuery Migrate Helper to your site. This shows up jQuery Migrate Helper — Warnings encountered in the backend which are files that are dependent on the jQuery Migrate file.
    The latest version of Enfold has already patched this (version 4.7.6.3), you are currently using 3.6.1. Please update to the latest version of Enfold and once it is updated, you can remove the plugin I installed.
    You can follow this procedure to update to the latest version of Enfold since updating via Theme Options is not possible in your case (make sure to have a backup as well, just in case):

    1. Login to ThemeForest and download the Enfold theme.
    2. Right-click over the downloaded zip file and extract/unzip it.
    3. It should generate a new folder, open it and look for the enfold folder
    4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
    5. Log in to WordPress as and Admin.
    6. Install and activate a maintenance plugin and put your site in Maintenance mode.
    7. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
    8. Click on the ADD NEW button.
    9. Click on the UPLOAD THEME button.
    10. Click BROWSE and choose enfold.zip file
    11. Click the INSTALL NOW button and switch to Enfold or your child theme.
    12. Remove the maintenance mode then deactivate and remove the maintenance plugin.

    If your live site needs to be up at all times then I would sugggest creating a staging site first and do the updates there and check if there are any issues.
    If there are no issues then apply the updates to your live site, if issues appear then you can make adjustments or you can ask us for help then once fixed, apply the updates to your site and any adjustments needed will be added immediately.
    Here’s a simple tutorial on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/

    Also, since envato is not using API key anymore, you will need to register the theme again in order to update via Theme Options, please follow the instructions in our documentation: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Nikko

    September 25, 2020 at 7:31 pm #1248498
    CenturyAC

    That worked. Thank you. I’ll save this for my other sites if I run into this issue.

    September 25, 2020 at 8:18 pm #1248500
    vbonora

    hello my site has a problem since a few days, I have updated enfold to the latest version (which you have also indicated here) but the layout builder with the latest wordpress version no longer works well, for example, if I write the text of a button doesn’t take up space, when I update the page by publishing half of the page content is deleted, we can’t solve it and our customer is very angry. you can help us?

    September 25, 2020 at 8:21 pm #1248504
    vbonora

    it is as if it does not “memorize” the changes and delete portions of the page without a sense, in the many years that we use enfold it has never happened, we have updated the version of php, increased the memory, we have tried everything that usually solves the problems , but this time nothing works, and the fact that it deletes pages is really bad. practically the site is unusable

    September 27, 2020 at 4:45 am #1248742
    Rikard

    Hi CenturyAC,

    Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 27, 2020 at 4:45 am #1248743
    Rikard

    Hi vbonora,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. Also please point out on which page the content is disappearing from.

    Best regards,
    Rikard

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