Viewing 25 posts - 1 through 25 (of 25 total)
  • Author
    Posts
  • #1077918

    I have Enfold installed in one of my sites and I cannot edit the homepage via the Avia Builder. It shows that it’s loading but doesn’t load. I’ve tried it on multiple browsers and multiple computers. I may need to update my Enfold version but I cannot get the recent version on my Downloads.

    #1078539

    Hey CenturyAC,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1078750

    Thank you.

    • This reply was modified 5 years, 9 months ago by CenturyAC.
    #1079390

    Hi,

    Thanks for that, though the login details are not working. Please check and verify.

    Best regards,
    Rikard

    #1082883

    Please try again. Thank you!

    #1084391

    Hi,

    Thanks for the update.

    The admin_ajax.php file is currently not accessible. Please try to deactivate the plugins temporarily and ask your hosting provider if the mod_sec/mod_security module blocks or blacklists the said file. Is the site hosted on GoDaddy?

    admin-ajax.php:1 Failed to load resource: the server responded with a status of 403 (Forbidden)

    Best regards,
    Ismael

    #1084615

    Yes the site is hosted on Godaddy

    #1084660

    They aren’t able to assist and suggest the issue is with the theme. Can you update my theme or provide me with the updated version?

    #1085352

    Hi,

    Sorry for the late reply. We can help you out with updating yes, we need WordPress and FTP login details along with a verification that you have backups of the site in case something should go wrong. The WordPress details you sent earlier are not working.

    Best regards,
    Rikard

    #1086183

    Is there any way you can provide me with the new version? We don’t typically use FTP here so I wouldn’t know what credentials to give you. Sorry :(

    #1086232

    Hi CenturyAC,

    Best regards,
    Victoria

    #1086258
    This reply has been marked as private.
    #1089178

    Good morning, do we have an update on this? I need to make edits to my homepage and cannot still. Please advise.

    #1089331

    Hi,

    We can’t access the file server. Please ask your hosting provider if they can generate an FTP account for you.

    Best regards,
    Ismael

    #1089770

    Credentials in private content.

    #1090386

    Hi CenturyAC,

    What is the server address?

    Best regards,
    Victoria

    #1091002

    In private content.

    #1092108

    Any updates?

    #1092110

    This ticket has been opened for over a month. Please update my theme to see if I can make one update to the homepage. Even with all plug-ins disabled, the Avia Builder will NOT respond. It shows the loading circle endlessly.

    #1092517

    Hi,

    We are currently in the process of updating the theme. We’ll let you know once it’s done.

    Best regards,
    Ismael

    #1092522

    Hey!

    The theme is now up to date, but we are still getting the same error with the admin_ajax.php file. It’s not accessible. Please ask your hosting provider if the server is blocking or blacklisting the admin_ajax.php file. What is the current PHP version? Please upgrade to 7.0 or higher versions.

    Cheers!
    Ismael

    #1092709

    Thank you so much for your help. The editor is resolving now.

    #1092870

    Hi,

    Great, I’m glad that you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1101188

    Hi, I am using your theme for another site of mine and I’m having the same issue. All the pages are editable besides the Contact page. The Avia Builder is not resolving yet again. I believe I’m on the most updated version of the theme.

    #1101740

    Hi,

    Thanks for the update.

    Did you add any custom scripts on the “Contact” page? Please create a new thread or ticket so that we can close this one. Provide the login details in the private field.

    Best regards,
    Ismael

Viewing 25 posts - 1 through 25 (of 25 total)
  • You must be logged in to reply to this topic.