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  • February 15, 2019 at 12:57 pm #1067441
    guidogrugnola

    Hello,
    we are runnning WordPress 4.9.9 and Enfold 4.5.3 and few plugins (WPML and a few others) on a test site.
    We imported Enfold 2017 demo, anything else is installed.
    When trying to edit a page (the home, in this case), Avia builder seems to load but then goes on forever without opening the page content.
    What we need to do is just see how certain demo page were made.
    Any suggestion?
    Thank you in advance

    February 17, 2019 at 7:35 pm #1067961
    Victoria

    Hey guidogrugnola,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 20, 2019 at 12:02 pm #1069416
    guidogrugnola
    This reply has been marked as private.
    February 21, 2019 at 8:29 am #1069837
    Rikard

    Hi,

    Thanks for that, could you try to disable the WordPress block editor to see if that helps please? Add this to your functions.php file:

    // disable for posts
add_filter('use_block_editor_for_post', '__return_false', 10);

// disable for post types
add_filter('use_block_editor_for_post_type', '__return_false', 10);

    Best regards,
    Rikard

    February 21, 2019 at 11:22 am #1069878
    guidogrugnola

    Hi Rikard,
    we added the code as suggested, but still opening a page (Home) in edit does not load Avia builder (infinite loading).
    We are ready to try something else :)
    Thanks!
    Guido

    February 25, 2019 at 10:54 am #1071209
    Rikard

    Hi Guido,

    Thanks for the update, I’m not able to login into your site though. Could you check and verify the login details please? The htaccess login is working, but I can’t find the login page? The edit link you sent leads me to a 404 page.

    Best regards,
    Rikard

    February 25, 2019 at 11:57 am #1071243
    guidogrugnola

    Hi Rikard,
    I just succesfully logged in and out.
    The login data I used are the following: (private content).
    Please let me know if you still can’t login.
    Thanks!
    Guido

    March 1, 2019 at 6:42 am #1072909
    Mike

    Hi,
    Sorry for the late reply, I checked your Home page and see that you are getting an error:

    /wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 404 (Not Found)

    I suspect that your “WPS Hide Login” plugin is blocking access to admin-ajax.php, or perhaps a different one is, please try disabling your plugins.
    If this doesn’t help, try checking your server error log to find why this required file is giving a 404 (file not found)

    Best regards,
    Mike

    March 4, 2019 at 12:02 pm #1074313
    guidogrugnola

    Hello Mike,
    thanks for your help, we found that our firewall was blocking admin-ajax.php file.
    Problem solved, thank you very much.
    Best regards
    Guido

    March 5, 2019 at 4:47 am #1074632
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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