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  • #1317216

    Enfold Theme 4.7.6.4
    PHP: 7.3.12

    I am not able to make any updates to my website
    I have generated a new Envato API token and the website indicated it was able to connect. However, when I return to the page, it has gone back to the old token and provided this message:

    Attention: The old Envato API is deprecated and will be shut down soon. In order to be able to use automated theme updates please generate a new valid API token and enter it above. Your themeforest username and your old API key will then be removed from your installation since they are no longer required.

    When I try to use the Avia Builder to update content on my website, I receive this message:
    Failed to load plugin url:https://www.mennoplace.ca/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-tinymce-linebreak.js

    #1317399

    Hey MennoPlace,

    The login details you posted are not working, please check and verify.

    Best regards,
    Rikard

    #1317530
    This reply has been marked as private.
    #1317532

    Rikard,
    I have 3 websites using Enfold – all hosted with GoDaddy on their managed wordpress. All are having issues.

    I have worked with GoDaddy about the hosting – they say that the sites work perfectly for them in Pheonix, AZ. I’ve asked our FB private group who are from around the world to see if the sites load for them – the answers are very mixed and unreliable around the world. Yes and no. I am struggling this morning to load the sites. I have deactivated the plugins on one of the sites and am using the Gutenberg editor now (not preferred). I do not know if the issue is with a plugin/theme or with the router tracking. I am very lost in trouble-shooting. GoDaddy escalated this to their highest tech support for Managed WP and said that it does not relate to their servers. I am reaching out to you because the issue may be conflict between theme and plugins. The three sites us a wide variety of different plugins.

    I have googled this text that is an error message:
    connection lost. saving has been disabled until you’re reconnected. we’re backing up this post in your browser, just in case.
    The search results all point toward a conflict between the theme and a plugin.

    I would appreciate your help.
    Sharon

    Message I sent to our internal IT team:

    I am having issues with 3 websites loading and updating. I have spoken and worked with GoDaddy who host the sites (Managed WordPress Hosting) for much of the day yesterday and again this morning. At this point, they believe that it is a network issue as the websites function how they should from their location/network location.

    We have updated the WP themes, updated and checked plugins for conflicts, etc. I was able to update one post last night from my home network. I have had the websites scanned for malware (none). GoDaddy reports no conflicts
    I would like some assistance on this. I have a ticket number with GoDaddy, but they say that the issue is with our internet connection – not locally, but between MP and GoDaddy’s servers. I have the Tracer Routes outcome listed below.
    The tech support was escalated at GoDaddy to the top level of support and I sent them all the error messages (screenshots) as well as the issues that we are having here. I have these issues in the following areas:
    1. In my office: Chrome
    2. In my office: Chrome Incognito
    3. Mobile Hotspot in my office
    4. Mobile Hotspot in my home
    5. Telus Optik at my home
    GoDaddy tested and confirmed that there are:
    • No blocks on our server
    • No outages
    • No traffic filtering
    They believe that their testing was thorough and leaves them to conclude that the issue is local to our Internet connection or en-route to GoDaddy’s server.

    #1317713

    Hi,

    Thanks for the update. I see that you are running the latest version of the theme on the first and third site, I’m guessing that you managed to get things working as they should? I couldn’t check the second site, since the login details are not working.

    Best regards,
    Rikard

    #1319558

    I am now getting this error message:
    Failed to load plugin url: https//xXXXXXXXXXXX.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-tinymce-linebreak.js
    See private content for website domain.

    #1319720

    Hi,

    Thanks for the update. The login details for that site is not working anymore, please check and verify.

    ERROR: Incorrect username or password.

    Best regards,
    Rikard

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