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  • May 3, 2019 at 8:27 pm #1097009
    slui

    Hi,

    I’ve been trying to save the changes to the site and here are the issues that I’m facing.

    As you can see from the screenshot, there are plenty of errors in the console from Avia Builder

    Image 2019-05-03 at 2.18.39 PM.png

    I’m looking for help to get this resolved. Thanks.

    sl

    May 3, 2019 at 8:53 pm #1097019
    slui
    This reply has been marked as private.
    May 4, 2019 at 2:22 pm #1097210
    Victoria

    Hi slui,

    I am not seeing the errors now, please try saving again.

    Best regards,
    Victoria

    May 4, 2019 at 8:17 pm #1097295
    slui
    This reply has been marked as private.
    May 4, 2019 at 8:32 pm #1097299
    slui
    This reply has been marked as private.
    May 6, 2019 at 3:23 am #1097544
    Ismael

    Hi,

    Thanks for the update.

    We added a few builder elements and updated the page, but we couldn’t reproduce the same issue. (see private field)

    Best regards,
    Ismael

    May 7, 2019 at 4:43 pm #1098121
    slui

    Thanks Ismael..very strange. I tried to isolate it and now it seems to work. So I’ve tried to go to the live page and change the font color of a section called “Transformation Advisory”.

    Here is how you can recreate the error.

    1. Open up the Services Page
    2. Scroll down to the Transformation Advisory Icon box
    3. Open it
    4. Go the color section and define custom color for FONT.
    5. Select the custom content font color to be #FFFFFF

    You will see a bunch of errors in the console and you will also see that I cannot save the changes.

    Login details are still the same.

    May 9, 2019 at 6:38 pm #1099028
    slui

    Any update?

    May 11, 2019 at 5:15 pm #1099590
    Basilis

    Hi,

    Can you please update our theme to the latest versioon that we have published a day ago?

    Best regards,
    Basilis

    May 11, 2019 at 11:22 pm #1099647
    slui

    Hi Basilis,

    I’ve updated the theme and still getting the errors.

    See this:

    Image 2019-05-11 at 5.20.36 PM.png

    If you go to edit the Services Page and view the Developers console (F11). You will see the same errors and more.

    Access credentials to the site is still the same.

    I also want to say that when I update the theme, I create a brand new directory and upload the zip file into that new directory. I DO NOT OVERWRITE the existing directory as that causes too many issues.

    Thanks.

    sl

    • This reply was modified 5 years, 7 months ago by slui. Reason: theme update explanation
    May 13, 2019 at 10:22 am #1099986
    Victoria

    Hi slui,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    May 13, 2019 at 3:45 pm #1100129
    slui
    This reply has been marked as private.
    May 13, 2019 at 3:48 pm #1100131
    slui

    When I click on the Save button, I get the following error in the console and the modal box doesn’t disappear. It stays there:

    avia-builder.js?ver=0.9.5:779 Uncaught TypeError: Cannot read property ‘match’ of undefined
    at $.AviaBuilder.updateInnerTextarea (avia-builder.js?ver=0.9.5:779)
    at $.AviaBuilder.send_to_datastorage (avia-builder.js?ver=0.9.5:1303)
    at $.AviaModal.execute_callback (avia-modal.js?ver=0.9.5:294)
    at HTMLAnchorElement.<anonymous> (avia-modal.js?ver=0.9.5:59)
    at HTMLDivElement.dispatch (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2:3)
    at HTMLDivElement.r.handle (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2:3)

    May 16, 2019 at 5:41 am #1101240
    Ismael

    Hi,

    Thanks for the update.

    We are able to reproduce the issue on that particular page, but not on the test page (see private field) that we just created. We added the same elements. Please try to delete the current “Services” page and create another from scratch.

    Best regards,
    Ismael

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