Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 18, 2020 at 9:42 am #1246707
    ryandxd

    Hi, only ever since the WordPress block editor update, the theme has suffered from this issue.

    For not all, but only some pages the Avia builder does not load at all. Stuck on the loading wheel forever. And even with a Classic Editor plugin, I cannot view the HTML to edit manually. As such, I cannot touch the back-end of these pages at all.

    My temporary fix to edit the pages: I have to create a new page from scratch, copy-paste the data, and add the changes I want to make. The thing is – after duplicating that exact page, it will no longer be editable after publishing.

    I’ve tried turning off all plugins, and eventually every single solution provided on your forums and still this is an issue that I cannot resolve myself. As such, I have had no other option but to renew my support to resolve this issue once and for all please.

    Have provided my website and login credentials. Please resolve this ASAP. I just want it fixed already.

    September 18, 2020 at 10:18 am #1246715
    Nikko

    Hey ryandxd,

    Thanks for giving us admin access.
    I have checked your site and noticed that those that are not loading is getting a 403 error (security issue).
    This is most likely due to mod_security as many of the same cases reported, can you try to disable it?

    Best regards,
    Nikko

    September 18, 2020 at 10:26 am #1246721
    ryandxd

    I’ve disabled mod_security via htaccess: https://www.interserver.net/tips/kb/how-to-disable-mod_security-and-why-it-is-not-recommended/

    Adding:

    <IfModule mod_security.c>

    SecFilterEngine Off

    SecFilterScanPOST Off

    </IfModule>

    at the end of my htaccess file. And still no changes yet.

    Please let me know next steps. Thanks

    September 18, 2020 at 6:04 pm #1246886
    Victoria

    Hi ryandxd,

    Best regards,
    Victoria

    September 24, 2020 at 6:42 am #1248044
    ryandxd

    Hi, the issue still exists. As I said, it does not load for only some pages. But other pages it loads fine. Please look below to see 1 of the pages in question:

    I have cleared cache, etc.

    September 24, 2020 at 10:29 am #1248104
    Nikko

    Hi ryandxd,

    The page you posted is fixed.
    Can you post the links to the pages that has issues in private content as well?
    Also please try to enable the mod_security and see if still loads.
    I noticed that the page you specifically pointed returns a 403 forbidden in admin-ajax because of either this text inside it:
    include: or include :
    The fix I made was just to remove the colon, I believe there’s some security settings in your server that prevents that rejects that specific text probably because it’s some keyword.
    Removing the colon works or you can replace with the word includes:

    Best regards,
    Nikko

    September 25, 2020 at 7:12 am #1248334
    ryandxd

    I’ve provided the links to the other pages that need to be resolved. If you could do the same keyword editing for ‘include: / include :’ and remove/edit this. Then hopefully these pages will work for me again and I will be able to edit them.

    I will make sure not to put in that keyword to avoid further issues.

    Please let me know if you are able to resolve the issue for the other pages. Thanks

    September 26, 2020 at 10:00 am #1248599
    Nikko

    Hi ryandxd,

    Thanks, the pages you listed are fixed now.

    Best regards,
    Nikko

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