Viewing 18 posts - 1 through 18 (of 18 total)
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  • January 21, 2016 at 11:05 pm #569623
    Oliviasimone

    I have built a testimonial section using the Avia Builder beneath a large amount of content on the homepage. When I press “update” the testimonial section is erased and there is no record of it ever being created, even if I was able to save it before.

    I tried using shortcodes but have the same problem. I also tried to completely rebuild the entire homepage on another URL.

    Is there an issue with lengthy pages?

    Thank you in advance..

    January 22, 2016 at 2:19 am #569678
    Elliott

    Hey Oliviasimone!

    Probably an issue with your content above it. What happens when you try it on another page? It works fine? I would try creating a template of that page and then add your elements in piece by piece to try and figure out where the problem is.

    Also, you need to update Enfold to the latest version, 3.4.7. Your currently using 3.1.5 it looks like.

    Best regards,
    Elliott

    • This reply was modified 8 years, 11 months ago by Elliott.
    January 22, 2016 at 6:42 pm #570270
    Oliviasimone

    It’s showing me that I’m updated to the latest version… at 3.1.5….

    It’s not giving me the option to update below where you enter the API key within the Enfold Theme Configuration, and it’s not showing up in the update section of the WP dash.

    I’ve tried building it on another page, no luck. Same issues occur.

    January 25, 2016 at 6:01 am #571094
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. You could try the following plugin in order to clear WordPress transients: https://wordpress.org/plugins/artiss-transient-cleaner/

    Regards,
    Rikard

    January 26, 2016 at 7:39 pm #572307
    Oliviasimone

    Transient cleaner didn’t work.. posting temporary admin login in the section below.

    January 28, 2016 at 4:52 am #573471
    Rikard

    Hi,

    Could you try to update manually to see if that works better? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    January 30, 2016 at 8:03 pm #575074
    Oliviasimone

    Ignore last message

    • This reply was modified 8 years, 11 months ago by Oliviasimone.
    February 1, 2016 at 8:07 am #575606
    Rikard

    Hi,

    Not sure what you mean by that, did you get your problems fixed? Please let us know if you should need any more help on the topic.

    Thanks,
    Rikard

    February 3, 2016 at 3:47 am #576821
    Oliviasimone

    Still working on it, will let you know if we need additional assistance.

    Thank you.

    February 4, 2016 at 4:04 am #577510
    Ismael

    Hey!

    Alright. Let us know if you need any help. :)

    Best regards,
    Ismael

    February 5, 2016 at 10:50 pm #578824
    Oliviasimone

    I’ve updated the theme via the FTP and I’m still experiencing the same problem. Please advise on what to do.

    Thanks-

    February 8, 2016 at 3:22 pm #579681
    Yigit

    Hey!

    Can you please save your page as a template and then load on a test page and tell us how can we reproduce the issue? I checked your website and it does seem fine to me, there are content below testimonials.

    Cheers!
    Yigit

    September 19, 2017 at 5:28 am #853673
    purvismj

    I am having the same issue! It is maddening. I’ve tried lots of things – but everytime I make an edit to the grid row – everything under it A LOT OF STUFF gets deleted. But if I delete the grid row i have the same problem. HELP!!

    September 20, 2017 at 7:10 am #854194
    Rikard

    Hi purvismj,

    We need a user name as well to be able to log in. Also please point out on what page you are having this problem.

    Best regards,
    Rikard

    September 22, 2017 at 5:59 pm #855475
    purvismj

    This is INFURIATING. I could have been done with my website 3 times over if I weren’t spending hours rebuilding the same thing!!! I have emptied my cache, I have disabled all of my plugins, My PHP is the latest and I have rebuilt my page from the ground up…and it is the same thing over and over. There are over 400 revisions I’ve done on my home page with 350 of them just RE-DOING what I’ve already done 299 times. This was my favorite them by far…but I can’t afford to have it not work and hold up the launch of my site. PLEASE help.

    My login credentials attached.

    Best,

    Joelle

    • This reply was modified 7 years, 3 months ago by purvismj.
    September 24, 2017 at 5:37 am #855945
    Rikard

    Hi,

    Thanks for that, the Layout Builder is sensitive to open markup unfortunately, and it looks like you have some on your front page:

    Problems can become <strong>opportunities</strong><br />when the right <strong>people</strong> come <strong>together...

    The last strong tag is not closed properly. Could you try to close it and check for other open tags please?

    Best regards,
    Rikard

    October 6, 2017 at 8:33 am #860893
    purvismj

    Thanks Rikard. That WORKED!!! No more disappearing pages!

    October 6, 2017 at 1:13 pm #860997
    Rikard

    Hi,

    Great, glad you got it working and sorry for the problems. If you should encounter this again then please check your content for any open markup. Especially just before the builder breaks and removes content.

    Best regards,
    Rikard

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