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Viewing 18 posts - 1 through 18 (of 18 total)
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  • August 12, 2021 at 6:53 pm #1316481
    marco_adinolfi

    Good evening,
    I am using the [av_privacy_google_tracking][/av_privacy_google_tracking] shortcode to allow users to choose whether to be tracked via google analytics or not. Until a while ago the button was clickable, now I realized that it is no longer, in fact by analyzing it I see that it has the “.av-toggle-switch.av-cookie-sc-disabled” class which makes it less opaque and I guess not clickable. Why does this happen? Does it make sense and is there a way to fix it?
    Thank you

    August 16, 2021 at 4:46 am #1316869
    Ismael

    Hey marco_adinolfi,

    Thank you for the inquiry.

    You have to make sure that the consent message bar is enabled in the Enfold > Privacy & Cookies > Cookie Handling panel. The Enable cookie consent messages is probably set to the first option.

    Best regards,
    Ismael

    August 31, 2021 at 4:17 pm #1319187
    marco_adinolfi

    Hi,
    Sorry for the late reply.
    I think it is already enabled. The option is set to “Enable cookie consent messages = Enable cookie consent messages”.
    Is there another option to check?
    Thank you

    September 2, 2021 at 8:31 am #1319454
    Ismael

    Hi,

    Thank you for the update.

    Can we access the site? Please post the login details in the private field and make sure that the Appearance > Editor panel is accessible so that we can edit the theme when necessary.

    Best regards,
    Ismael

    September 2, 2021 at 11:41 pm #1319557
    marco_adinolfi
    This reply has been marked as private.
    September 6, 2021 at 4:14 am #1319818
    Ismael

    Hi,

    That would not be possible, unfortunately. We need to access the site and inspect the elements directly in order to check the issue. Please create a staging or development version of the site.

    Thank you for your patience.

    Best regards,
    Ismael

    September 7, 2021 at 8:03 pm #1320022
    marco_adinolfi

    Hello,
    You mean by deploying it on another server or there is a way to create a “development copy” of the site?
    Thank you

    September 9, 2021 at 6:28 am #1320198
    Rikard

    Hi,

    Thanks for the update. You can create a copy of your site using a plugin like this for example: https://wordpress.org/plugins/wp-staging/

    Best regards,
    Rikard

    September 12, 2021 at 10:10 pm #1320595
    marco_adinolfi

    Hi,
    Thank you for the advice. Do you need an admin profile to check?

    September 14, 2021 at 5:57 am #1320832
    Ismael

    Hi,

    Yes, we need an admin account in order to check the issue. Please post the details in the private field, and make sure that the Appearance > Editor panel is accessible.

    Best regards,
    Ismael

    September 15, 2021 at 7:56 pm #1321104
    marco_adinolfi
    This reply has been marked as private.
    September 17, 2021 at 7:03 am #1321328
    Ismael

    Hi,

    Thank you for the info.

    The toggle within the modal privacy window is still clickable as shown in the screenshots below. Which browser are you using?

    Screenshot: https://postimg.cc/gallery/vHL2ZmR/b357e182

    Best regards,
    Ismael

    September 17, 2021 at 11:53 am #1321363
    marco_adinolfi
    This reply has been marked as private.
    September 20, 2021 at 7:09 am #1321572
    Ismael

    Hi,

    maybe it’s because I block third-party cookies by default?

    What do you mean? Are you referring to a browser option? Please try to check the site on a different browser or on a different machine.

    Best regards,
    Ismael

    September 20, 2021 at 4:54 pm #1321668
    marco_adinolfi
    This reply has been marked as private.
    September 22, 2021 at 10:17 am #1321871
    Ismael

    Hi,

    You should not disallow or block third party cookies because this will also disable the essential cookies, which the privacy options requires in order to work properly. Blocking all third party cookies in your browser will actually render the privacy options useless.

    Best regards,
    Ismael

    September 22, 2021 at 11:55 am #1321887
    marco_adinolfi

    Ok so that’s the problem.
    Thanks for your help.
    Best regards

    September 24, 2021 at 6:39 am #1322119
    Ismael

    Hi,

    No problem. Please feel free to open another thread if you need anything else. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

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Viewing 18 posts - 1 through 18 (of 18 total)
  • The topic ‘[av_privacy_google_tracking] button not working’ is closed to new replies.