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Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 29, 2017 at 6:35 pm #801185
    xisco77

    Hi, can you explain me how eliminate the previous email on the autoresponder of the contact form of your theme please?
    As default, there is the thanks to the client (which is fine) however below it appears the previos email which I prefer to be deleted.
    this is what I need to be deleted on continuation to the autoresponder:
    —————————————-
    Your Message:
    Name: jan
    E-mail: (Email address hidden if logged out)
    Subject: test
    Message: test message
    ——————————————
    thank you for your prompt reply

    May 29, 2017 at 6:51 pm #801191
    Jordan Shannon

    Hey xisco77,

    You’ll need to edit the framework file that creates the form generator and email. In your theme files open framework>php>class-form-generator.php

    Search for:

    //autoresponder?

    Best regards,
    Jordan Shannon

    May 29, 2017 at 7:05 pm #801196
    xisco77

    thanks. I am not a programmer so once I arrive where you said, what shall I do please? can you send me more detailed information please?
    Best regards
    XC

    May 29, 2017 at 7:58 pm #801215
    Jordan Shannon

    Hi,

    I see. This may be easier.. you can just paste in the following in functions.php:

    function avf_form_autorespondermessage_mod($message) {
	$message = str_replace('Your message:', '', $message);
	return $message;
}
add_filter('avf_form_autorespondermessage', 'avf_form_autorespondermessage_mod', 10, 1);

    Best regards,
    Jordan Shannon

    May 30, 2017 at 8:44 am #801399
    xisco77

    Hi,
    really sorry but I wrote the code you gave me, in the functions.php, in the child theme as well as in the theme, and it is still arriving the autoresponder mail with “your message….” below
    the should be an easy way to delete this part automatically please
    thank you for your help and patience with this matter
    Kind regards

    May 30, 2017 at 6:22 pm #801612
    Jordan Shannon

    Hi,

    If you could please provide WP admin info, as well as ftp credentials in the private area I can log in and take a further look into this. The above functions code should have worked. If I can actually see the page and code myself it will be easier to get to a solution.

    Best regards,
    Jordan Shannon

    May 30, 2017 at 7:54 pm #801646
    xisco77

    Sure Jordan
    I would really appreciate if you can have a look and see what happen
    I indicate the requested information in the private area below
    I look forward to hearing from you
    Best regards

    • This reply was modified 7 years, 6 months ago by xisco77.
    May 31, 2017 at 12:10 am #801717
    Jordan Shannon

    Hi,

    Your wp-admin page does not seem to working for me. Can you please test and see if you receive a redirect error?

    Best regards,
    Jordan Shannon

    May 31, 2017 at 3:40 pm #802065
    xisco77

    I’m sorry, my hosting blocks countries, in which country do you have the ip?
    Best regards

    May 31, 2017 at 3:59 pm #802070
    Jordan Shannon

    Hi,

    United States. I will need to try and send a test form.

    Best regards,
    Jordan Shannon

    May 31, 2017 at 4:21 pm #802082
    xisco77

    Hi,
    Access ok and url to send a test form.
    Best regards.

    May 31, 2017 at 11:51 pm #802265
    Jordan Shannon

    Hi,

    Apologies, but the FTP is still malfunctioning. Please see the following: https://snag.gy/lRtzNP.jpg

    I want to have both the FTP and admin working.

    Best regards,
    Jordan Shannon

    June 1, 2017 at 6:53 am #802372
    xisco77

    Hi.
    Now should work, had been typed by mistake “http” in ftp.
    I hope it works now!
    Best regards,

    June 2, 2017 at 12:58 am #802824
    Jordan Shannon

    Hi,

    Please test the form again. This has been fixed.

    Best regards,
    Jordan Shannon

    June 4, 2017 at 8:45 am #803522
    xisco77

    thank you Jordan for you help
    now is al functioning perfectly
    Many thanks once more
    very good support!!!!!
    Kind regards

    June 4, 2017 at 5:05 pm #803638
    Victoria

    Hi xisco77,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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