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  • #594718

    I added autoresponder text but no one is getting the auto response email. What am I doing wrong?

    #594727

    Hey asherbarrett!

    We are working on your ticket please wait while we update the results here soon.

    We created a new page and tested the autoresponder is working but the autoresponder email is getting delivered in my spam box in my gmail . Please contact your hosting provider to know how you can get their email server recognised as not a spam mail :)

    Cheers!
    Vinay Kashyap

    • This reply was modified 8 years, 8 months ago by Vinay.
    #595072

    So now I get the auto response text as the submitter, yes it’s going to my junk mail but I’m not getting form submission data as the recipient.

    #595091

    So I did a bunch of test with yahoo gmail and host gator email. If I use
    function change_cf_from() {
    return ” (Email address hidden if logged out) “;
    }
    add_filter(‘avf_form_from’, ‘change_cf_from’, 10);

    I as the receiver of the form data get the form information via email but the sender doesn’t get an auto response.

    If I remove the function change_cf_from() {
    return ” (Email address hidden if logged out) “;
    }
    add_filter(‘avf_form_from’, ‘change_cf_from’, 10);

    and submit the form with data, I as the sender get an auto response message but the receiver of the from doesn’t get any of the data because there isn’t an email being sent.

    What’s up with that?

    #597515

    Hi!

    It’s a bit strange indeed, fortunately a new patch will be released in a few days, one of the changes involves the autoresponder functionality, it may solve your issue.

    Cheers!
    Josue

    #648035

    Since updating the theme recently my Autorespond Text is being sent to my email address and not the user’s email address. How do I fix this please?

    #648444

    Hi @SimonB,

    Please open a new thread and include admin login details so that we can have a closer look.

    Best regards,
    Rikard

    #648567

    Thank you @Rikard, I’ve just posted a new thread now :o)

    #649766

    Hi,

    Thank you, we will respond to you on the new ticket.

    Best regards,
    Vinay

    #649849
    #649946

    Hi,

    Thank you please be patient while we check the issue and reply to your ticket :)

    Best regards,
    Vinay

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