Viewing 5 posts - 1 through 5 (of 5 total)
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  • July 14, 2014 at 6:10 pm #291198
    RichardBrooks

    Hi, I’ve updated to the latest version of the theme and am testing the auto responder functionality of the contact form… while I correctly receive a notification that the form has been submitted (to the sites email address), I do not receive the auto responder message to the visitors email.

    Address has been filled in correctly and a new message has been input into the necessary field – can you take a look at what might be going wrong

    Cheers in advance

    July 14, 2014 at 11:54 pm #291306
    Josue

    Hi,

    Can you please create me an administrator account? post it here as a private reply.

    Regards,
    Josue

    September 29, 2014 at 9:30 am #326399
    chinmaytam

    Hi Josue,
    I am facing a similar issue. I have reconfigured my contact form to send emails using SMTP via a plugin. This has sorted out the issue of not receiving emails at all. However, I am still unable to receive auto-response emails.

    Could you please check into this issue? I am posting my login details as a private message.

    Thank you for your help,

    Kind regards,
    Chinmay

    September 29, 2014 at 9:33 am #326401
    chinmaytam
    This reply has been marked as private.
    September 29, 2014 at 8:30 pm #326788
    Josue

    Hey Chinmay!

    I made some tests and came up with the conclusion that the problem is when you use more than one recipient (try changing that in your newsletter form and perform a test).

    Regards,
    Josue

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