Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 15, 2016 at 1:11 pm #648566
    SimonB

    Since updating the theme recently my Autorespond Text is being sent to my email address and not the user’s email address. How do I fix this please?

    June 16, 2016 at 3:36 pm #649266
    SimonB

    It’s happening for the booking form and for the contact form.

    June 17, 2016 at 3:56 pm #649848
    SimonB

    This is the most recent post @Vinay

    June 17, 2016 at 8:09 pm #649961
    Vinay

    Hi,

    I created a test page and checked but as you mentioned the autoresponder is not sending emails.

    Check with only one email instead of multiple email’s and make sure the test email address ends with gmail or yahoo. If that does not help a plugin conflict may be one of the reason for this issue.

    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    • This reply was modified 8 years, 5 months ago by Vinay.
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