Automatic theme update fails

When I tried to update the Enfold theme from WP-admin, I get this error:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Enfold (1/1)
Downloading update from https://s3.amazonaws.com/marketplace-downloads.envato.com/files/138578693/enfold.zip?AWSAccessKeyId=AKIAJYG5ROGJ6X7Z3M6Q&Expires=1434986965&Signature=CurU5pgVsqrueF9KX7EO0TgJ9PU%3D&response-content-disposition=attachment%3B+filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress_theme.zip…
An error occurred while updating Enfold: Download failed. Could not open handle for fopen() to c:\domains\_SERVICES\PHP-sessiondata\uploaddata\iccfo.ngo\www/enfold.zipAWSAccessKeyIdAKIAJYG5ROGJ6X7Z3M6QExpires1434986965SignatureCurU5pgVsqrueF9KX7EO0TgJ9PU%3Dresponse-content-dispositionattachment%3B-filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress_theme.tmp

I have followed the advice in the only other ticket I could find about this problem: https://kriesi.at/support/topic/enfold-theme-problem-with-fopen-when-updating-the-theme. But adding the php-code to the .htaccess file unfortunately did not resolve the problem.

————————————-
UPDATE:

I have been in touch with Envato. They say the problem lies with the hosting provider (SoHosted) not being able to process long file paths for download files. See email below. In fact, they may be right. I am using Enfold for websites hosted by other parties (Greenhost and Strato) and on those sites, there is no problem with updating the theme. I will contact SoHosted again, hopefully they will be able to resolve this.

UPDATE 2:
The issue appears to be related to the file system used. The problem only occurs with Windows servers (NTFS). Greenhost and Strato are on a different platform, apparently.

————————————-

———- Forwarded message ———-
From: Scott Barlow (Envato Market Help) < (Email address hidden if logged out) >
Date: 2015-06-30 11:44 GMT+02:00
Subject: [Envato Market Help] Re: Update file path length too long
To: Rene

##- Please type your reply above this line -##

Scott Barl
Scott Barlow (Envato Market Help)
Jun 30, 19:44

Hi Rene

Thanks for your email.

This is a strange issue and one I have not seen. We won’t be able to modify the API and so this looks like a limitation of your hosting provider (I accept that they might see this differently but we sell over 8 million items across our marketplace all delivered the same way).

Although I note they do admit:

He reported that many other customers of SoHOsted experienced the same problem.

The alternative would be to try and apply the update manually with the help of the author or unfortunately to find another hosting provider.

Sorry there isn’t nothing else I can do to assist.

All the best
Scott

Getting Started | Help Center | License FAQ

]
This email is a service from Envato Market Help. Delivered by Zendesk.
Message-Id:DJM0MBMA_559264e3a1393_10003fe6aeecd338836151_sprut

• This topic was modified 9 years, 4 months ago by René. Reason: New information that may be useful to other people running into this problem