Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 4, 2018 at 11:51 am #893197
    evivecare

    Hi there,
    I recently installed an FAQ plugin which unfortunately doesn’t work properly with the enfold theme. Each FAQ title is supposed to expand in the same window, but instead, when a user clicks on any of the FAQ titles, they are redirected to an entirely new page with the body of the clicked FAQ.

    Here is a video of the UX: https://www.screencast.com/t/gOtOVr9hp

    There is some kind of JS page loader happening that is triggering the link. You can tell just by the way the page transitions.

    I already contacted the support team of the plugin but hadn’t gotten closer to a solution. But I see that when I switch themes, the plugin then works.

    Appreciate your help!

    January 5, 2018 at 5:53 am #893556
    Rikard

    Hey evivecare,

    I don’t understand why you would need a plugin for that, why don’t you try the Tabs or Accordion elements for that instead?

    Best regards,
    Rikard

    January 8, 2018 at 10:30 am #894635
    evivecare

    Hi there Rikard,

    This plugin offers far greater features than the tabs or accordion do.

    Would you have an idea on how to fix the issue that I am dealing with?

    Thanks

    January 9, 2018 at 11:02 pm #895397
    Basilis

    Hi,

    I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

    Best regards,
    Basilis

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