Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • January 25, 2018 at 11:41 am #902762
    azinity

    hey buddy,

    the auto theme update does not work! the username and api are correct.

    any fix?

    tom

    January 25, 2018 at 12:28 pm #902787
    Jordan Shannon

    Hey azinity,

    Please attempt to update the theme via FTP and see if the auto update function begins to work correctly.

    The Complete Guide to Updating Enfold

    Best regards,
    Jordan Shannon

    January 25, 2018 at 12:47 pm #902811
    azinity

    hi jordan, thanks for your fast response.

    our client knows shit about ftp! its outrageous!

    manual update in the admin panel doesnt work either!! we hit the “update manually” in the theme update tab of ENFOLD which brought us to the update page but there is no update under theme.

    i read on the forum about the auto update issue which has scared away a lot of prospective buyers, buddy!

    January 25, 2018 at 1:09 pm #902827
    Jordan Shannon

    Hi,

    Apologies, but apparently the issue is from Envato API and I am afraid there is not a lot we can do.
    Suggesting to update through FTP is the only possible fix.

    Best regards,
    Jordan Shannon

    January 25, 2018 at 1:48 pm #902843
    azinity

    hi jordan, appreciate your responsiveness.

    we never had any theme update issue with the Bridge theme (https://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054) which uses envato api too!!! is there a problem with enfold or envato????????

    January 25, 2018 at 6:47 pm #902961
    Jordan Shannon

    Hi,

    This is an issue that has been reported to the devs so at this moment it is still being looked into, but it is clearly an issue with the API in regards to Enfold if your other API’s are currently operating correctly. Apologies for this issue, but hopefully we can have this resolved soon no matter what end is the culprit.

    Best regards,
    Jordan Shannon

    January 25, 2018 at 7:01 pm #902967
    pgridneff

    Its working fine for ma as from the 4.2.2 release 4 sites updated. a couple didnt show up straight away so if your still not seeing the option try switching screens to plug ins and then dashboard-updates, that did the trick for me

    • This reply was modified 6 years, 10 months ago by pgridneff.
    January 25, 2018 at 7:18 pm #902980
    Jordan Shannon

    Hey pgridneff,

    Thanks for your input on this!

    Best regards,
    Jordan Shannon

    January 29, 2018 at 12:28 pm #904230
    KaJoHa

    Hi,
    same problem here. In my case it depends on the server the sites are hosted.
    This Plugin helped: https://de.wordpress.org/plugins/easy-theme-and-plugin-upgrades/

    best regards
    Katharina

    January 29, 2018 at 3:46 pm #904285
    gbcoffice

    And just watch you are uploading by FTP in Binary. Been around the house trying to work out why the social media and search icons were missing. Turns out Filezilla was uploading in ASCII :(

    January 29, 2018 at 7:34 pm #904384
    Jordan Shannon

    Hey KaJoHa,

    Thanks for your input on this.

    Best regards,
    Jordan Shannon

    January 29, 2018 at 7:35 pm #904385
    Jordan Shannon

    Hey hollidaysjohn,

    Thank you for your tips and input on this as well.

    Best regards,
    Jordan Shannon

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