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Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 25, 2014 at 12:18 pm #324899
    McEwans

    Hi Enfold team, I have noticed that all our site contact form auto responders go to the spam folder in gmail when using the build in enfold contact form.

    Is there a way to prevent this?

    Also we have 2 recipients on one of our forms. Is there a way to hide one of them when a user gets an auto response mail? Currently both recipient mail address display in the auto response from address

    September 25, 2014 at 1:08 pm #324928
    Yigit

    Hey McEwans!

    Please use this plugin to prevent emails from going into spam or junk folders – https://wordpress.org/plugins/easy-wp-smtp/

    Regards,
    Yigit

    September 25, 2014 at 2:57 pm #325008
    McEwans

    Thanks Yigit! Will this connect up with the Enfold Contact form?

    September 25, 2014 at 3:07 pm #325015
    Yigit

    Hey!

    Enfold contact form uses standard wp_mail function. Plugin will allow you to configure and send all outgoing emails via a SMTP server.

    Cheers!
    Yigit

    September 25, 2014 at 3:31 pm #325037
    McEwans

    Hi Yigit, that plugin claims to do the job but unfortunately we still go straight in to the spam folder. Contact our hosting company now to see if there is something we missing.

    September 25, 2014 at 3:33 pm #325042
    Devin

    Hi!

    There is nothing on our side that can control what gets flagged as spam. That is up to your mail service and your domain reputation to that spam filter.

    Cheers!
    Devin

    October 1, 2014 at 9:13 am #327901
    McEwans

    hi this ticket may be closed

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Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Auto responder message always goes to spam in Gmail’ is closed to new replies.