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  • January 17, 2019 at 3:11 pm #1055011
    WiMistres

    Hello, dear support-team,

    I am having a problem with automatic restart of the audio player. I am using a single audio file and I activated “manuell starten” (german/ may be “manually starting”) as well as “stop after playing last song”. But the player repeats this mp3 again and again.
    Do I have to go for this solution: https://kriesi.at/support/topic/enfold-audio-player/.
    There it reads as if enfold has fixed the problem with the last updates, but not for me.

    Thanks for your help in advance.

    January 19, 2019 at 6:23 pm #1055926
    Nikko

    Hey WiMistres,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 19, 2019 at 7:07 pm #1055952
    Guenni007

    i can not reproduce it. On may end here it does not restart if you have choosen “Stop after playing last song” on that field as you described: Loop playlist

    May 19, 2019 at 10:02 am #1102217
    WiMistres

    The problem is still there. all my audios on this page: https://eva-siewert.de/hoeren/ are repeating by itself. I chose “Stop after playing last song” (there is always only one audio) and “Start manualy”.

    I found this conversation about the problem. Moderator Günther said a year ago, it should be fixed with the next update. But the problem exists.
    https://kriesi.at/support/topic/enfold-audio-player/

    • This reply was modified 5 years, 6 months ago by WiMistres.
    May 19, 2019 at 6:58 pm #1102316
    Mike

    Hi,
    Sorry, I’m also not able to reproduce this, perhaps it is browser specific, which browser are you using?

    Best regards,
    Mike

    May 20, 2019 at 8:59 am #1102412
    WiMistres

    You are right, Mike, with Chrome the audioplayer stops, with Mozilla it repeats.
    But Mozilla is used by a lot of people, it is not a minor browser. Enfold should be doing it´s job. How do I get the promised function?

    Greetings, Christine

    May 21, 2019 at 5:41 am #1102677
    Nikko

    Hi Christine,

    We can confirm that this bug only happens on firefox and we have already reported this bug to our devs.
    We’ll update you once a fix will be made on this.
    Thanks for your patience. :)

    Best regards,
    Nikko

    May 30, 2019 at 5:34 am #1105335
    Nikko

    Hi Christine,

    Can you try to edit wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > audio-player > audio-player.css and replace all of its content with: https://pastebin.com/F2TxtExE

    And also edit wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > audio-player > audio-player.php and replace its content with: https://pastebin.com/mSwqdnjg

    Let us know if this helps.

    Regards,
    Nikko

    July 7, 2020 at 1:13 am #1228445
    gameznet

    Hi guys,
    this enfold audio widget continues looping when set to stop issue is still present
    I can confirm it still exists in safari 13.11 (July 2020) with enfold 4.7.5

    • This reply was modified 4 years, 4 months ago by gameznet.
    July 7, 2020 at 2:02 pm #1228597
    Victoria

    Hi gameznet,

    Could you please give us a link to your website, we need more context to be able to help you.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

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