Audio Player - non stop after playing last song, only in some posts - Support

Viewing 8 posts - 1 through 8 (of 8 total)

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Posts
June 11, 2019 at 2:25 pm #1109152
Empatica
Participant
Hi,

I wrote you a topic (https://kriesi.at/support/topic/audio-player-non-stop-after-playing-last-song/) one month ago more or less.

All posts have 4 languages. Now, all posts are working correctly but there are 3 languages of 4 of one post that doesn’t work correctly. These 3 languages of the post don’t stop after playing the last song. The other language of 4 stops after playing the last song.

P.ex:
Non stop after playing the last song:
– https://www.xertatour.com/tour-historic/12-placa-ravanals
– https://www.xertatour.com/en/history-tour/12-placa-ravanals
– https://www.xertatour.com/fr/tour-historique/12-placa-ravanals

Stop after playing the last song:
– https://www.xertatour.com/es/tour-historico/12-plaza-ravanals

What could it happen?

Thanks in advance,

Jordi
- This topic was modified 5 years, 6 months ago by Empatica.
June 13, 2019 at 7:45 am #1109774

Nikko
Inactive Moderator

Hi Jordi,

Does this still happen even trying the fix mentioned in: https://kriesi.at/support/topic/audio-player-non-stop-after-playing-last-song/#post-1101091 ?
Does it happen in all browsers?

Best regards,
Nikko

June 13, 2019 at 11:31 am #1109826

Empatica
Participant

Hi Nikko,

Yes, I have to update all at the last version.

I’ve checked it with chrome, firefox and safari and the bug is in all of them.

Thanks,

Jordi

June 13, 2019 at 3:26 pm #1109884
Nikko
Inactive Moderator
Hi Jordi,

As far as I know this was already fixed in 4.5.7 but since you’re having this issue, please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
June 13, 2019 at 3:33 pm #1109889

Empatica
Participant

Hi Nikko,

I’ve already created a temporary user.

I’ve copied the link in the private data field.

Thanks,

Jordi

June 17, 2019 at 8:27 am #1110943

Nikko
Inactive Moderator

Hi Jordi,

I have checked it but I could not find the cause of the issue but it might be fetching the cache from caching plugin on translated pages.
Can you try to flush out the cache and deactivate it temporarily and switch to the Enfold parent theme? let us know if this helps fix the issue

Best regards,
Nikko

June 17, 2019 at 1:07 pm #1111003

Empatica
Participant

Hi Nikko,

I have checked your possible solution and it doesn’t work again. Don’t worry, we have decided not to spend more time on this little bug.

Thanks for your time.

Best regards,

Jordi

June 17, 2019 at 10:51 pm #1111165

Jordan Shannon
Inactive Moderator

Hi,

Apologies, should you need any additional help with anything else please let us know here in the forums.

Best regards,
Jordan Shannon
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