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Thanks for quick reply, Rikard.
Unfortunately I already have the market-plugin.
I write to you this way since I apparently have to buy a support license… I think that is unbeleivable to have to pay for getting help with a product I’ve bought from you. I would regard that as some of the most inferior customer service you can get.
My ctics are not presonal and please forward it to your customer serive manager (if exists…)I also hope you can help me this way anyhow. Thanks!Hey Ola,
Having paid support is a requirement from Themeforest is you want to sell your products on the their platform. Please forward your opionions to them instead, as it’s not our choice to make.
If you need to extend your support period, then refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Please make sure that you have a valid token added to the theme backend, or the Envato market plugin: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
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