Asking for support on an old problem

Hi Rikard.
I did not go through the guide because in my installation, obviously, there is already a previous installation of Enfold Child. I created a new token, but since it was already validated in the past, there is no button (as you can see in the image attached) to validate the theme with a token, or to update with a new token.
How do I have to go farther now? Do I have to reinstall the theme by downloading from Theme Forest, and then use the new token to validate the installation? Will it not create any kind of problem to the actually running site?

That’s why I asked for a personal support, that’s a delicate question.

Hi, I didn’t understand that I needed the “Envato market plugin”. I downloaded it and I was finally able to update the token and then update the theme correctly.

Actually, the problem is that the original issue with the module on the right is still there. Its behaviour is visibly corrupted.

I posted in the private content the credentials so you can have a closer look to what is the real issue there.

Thank you.

Hi.
Actually it is a Contact Form 7 module, not a shortcode, and it’s realized with Conditional Fields for Contact Form 7 plugin.
I did not realize it so I don’t know other specific, I only know that it works with other themes and it also worked in previous versions and when the site was realized.

There’s something you can do to correct that thing by logging in with the credentials I gave it to you?
Please remember that I also bought another license only to have support from you for this delicate issue.
Thanks.

Hi, I don’t understand which shortcode are u trying to add, this module is a Contact Form 7 with Conditional Fields form.

The only thing I did is updating the theme as you told me previously, thinking it was enough to correct the problem.

Now, the actual developers (which are not the original developers of the website), to whom I delegated the work, simply told me that this module originally worked both on Enfold and on the other themes, but now, even after the update (as we can clearly see), it does not work anymore, and they don’t understand why.

I simply don’t know what to do anymore. I bought the license thinking it would solve the problem, and now we’re back to square one with no solutions.
What do we have to do?

The conditional fields are:

show [GTipoContratto] if [TipoImpiego] equals "Lavoratore Dipendente"
                  and if [-1] equals "Avanti"
show [GTipoAzienda] if [TipoContratto] not equals "Scegli"
                and if [TipoImpiego] equals "Lavoratore Dipendente"
show [GRedditoMensile] if [TipoAzienda] equals "Pubblica / Statale"
                   and if [TipoImpiego] equals "Lavoratore Dipendente"
show [GForma] if [TipoAzienda] equals "Privata"
          and if [TipoImpiego] equals "Lavoratore Dipendente"
show [GRedditoMensile] if [FormaAzienda] not equals "Scegli"
show [GEta] if [RedditoMensile] not equals "Scegli"
        and if [TipologiaPensione] not equals "Invalidità civile"
show [GImportoRichiesto] if [eta] not equals "Scegli"
                     and if [TipologiaPensione] not equals "Invalidità civile"
show [GProvincia] if [ImportoRichiesto] not equals "Scegli"
              and if [TipologiaPensione] not equals "Invalidità civile"
show [GEnteErogante] if [TipoImpiego] equals "Pensionato"
show [GRedditoMensile] if [TipoImpiego] equals "Pensionato"
                   and if [TipologiaPensione] equals "Inabilità / Invalidità ordinaria"
show [GRedditoMensile] if [TipoImpiego] equals "Pensionato"
                   and if [TipologiaPensione] equals "Contributiva / Retributiva"
show [GRedditoMensile] if [TipoImpiego] equals "Lavoratore Autonomo"
                   and if [-1] not equals "Avanti"
show [GNofinanziamento] if [TipologiaPensione] equals "Invalidità civile"
show [GDatiPersonali] if [Provincia] not equals "Scegli"
                  and if [-1] equals "Avanti"
show [GChiusura] if [-1] equals "Avanti"
             and if [privacy] not equals ""
             and if [email] not equals ""
show [GRedditoMensile] if [TipoAzienda] equals "Parapubblica"
                   and if [TipoImpiego] equals "Lavoratore Dipendente"
show [GRedditoMensile] if [TipoImpiego] equals "Pensionato"
                   and if [TipologiaPensione] equals "Altra"
show [GContatti] if [-1] equals "Avanti"
             and if [TipologiaPensione] equals "Invalidità civile"
show [GNoCompilati3] if [-1] equals "Avanti"
                 and if [TipoContratto] equals "Lavoratore Dipendente"
                 and if [TipoContratto] equals "Scegli"
show [GNoCompilati3] if [-1] equals "Avanti"
                 and if [RedditoMensile] equals "Scegli"
show [GNoCompilati3] if [-1] equals "Avanti"
                 and if [TipoImpiego] equals "Lavoratore Dipendente"
                 and if [TipoAzienda] equals "Scegli"
show [GNoCompilati3] if [-1] equals "Avanti"
                 and if [RedditoMensile] equals "Scegli"
show [GNoCompilati3] if [-1] equals "Avanti"
                 and if [eta] equals "Scegli"
show [GNoCompilati3] if [-1] equals "Avanti"
                 and if [Provincia] equals "Scegli"
show [GNoCompilati2] if [-1] equals "Avanti"
                 and if [TipoImpiego] equals "Scegli"
show [GNoPrivacy] if [-1] equals "Avanti"
              and if [privacy] equals ""

Thank you so much, let me know if u can understand something.
If there’s no solutions, I’ll try to contact CF7 and Conditional Fields for CF7 developers.

With “Step 1” and “Step 2” I mean this:

Basically, Step 1 is when you select the different choices (like Contract Typology, Age, Income, Province), and Step 2 cames after all the choices and asks you Name, Surname and contacts for the email.

So, the test in your https://webers-testseite.de/conditional-mail/ example page is correct except for one thing:
As you finished selecting the choices for “Step 1” (like Tipologia di Contratto, Età, Reddito, Provincia), that “Step 1” disappeares completely and it only shows “Step 2” (Nome e Cognome, Indirizzo E-mail, Numero di telefono, Privacy Policy Acceptance).

I hope this is helpful and understandable what I am trying to say.

We were able to correct “Step 1” and “Step 2”.

We didn’t notice at first that this part

[group GDatiPersonali]
<br>
Nome e Cognome[text* NomeCognome]
Indirizzo E-mail[email* email]
Numero di telefono[tel* tel]
[acceptance privacy] Ho letto e accetto la <a href="privacy-cookie-policy" title="privacy-cookie-policy">Privacy e Cookie Policy</a>. [/acceptance]
[/group]

was on the “Step 1” module, but it had to be on the “Step 2”.

Now, we have a lot of little problems and also a big one (the module is not sending any emails), but I think I’ll try to contact the module developers.
Thank you so much for the help.