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Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 20, 2017 at 6:56 pm #749518
    ColinWalton

    I have successfully uploaded the Enfold theme, but as soon as I go to install it I get a blank web page – totally empty.

    I have found the only way to fix it is to log into my server and delete the Enfold theme. The website then works ok again.

    I have definitely uploaded the enfold.zip file, I am running out of ideas what to do!

    Any ideas?

    (all the default themes seem to work ok!)

    February 20, 2017 at 9:29 pm #749586
    Nikko

    Hey ColinWalton,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    We also need ftp access for it.

    Best regards,
    Nikko

    February 20, 2017 at 9:41 pm #749600
    ColinWalton

    Here are your login details:

    • This reply was modified 7 years, 10 months ago by ColinWalton.
    February 20, 2017 at 9:51 pm #749606
    Nikko

    Hi,

    I just checked it and can’t find any Enfold theme, can you try to upload the theme again? if it doesn’t work, try to follow the instructions here: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Nikko

    February 20, 2017 at 10:30 pm #749633
    ColinWalton

    Hiya,

    I have uploaded the enfold.zip file using FileManager on the Plesk server. You can now see Enfold in the Themes.

    You can also see a note saying something to do with __MacOS as having a missing file. I don’t know what this is about??

    February 20, 2017 at 10:50 pm #749644
    Nikko

    Hi,

    Thanks for uploading Enfold. I tested it but I get this error:

    HTTP ERROR 500

    This is an Internal Server Error, can you provide the ftp access.

    Best regards,
    Nikko

    February 21, 2017 at 11:13 am #749865
    ColinWalton

    Ok here are the ftp details:

    February 21, 2017 at 1:24 pm #749922
    PascalStifani

    Hello there,
    I have the same problem since yesterday.

    You can check the website http://wateraction.ch .
    I’ve put all the credentials on the Private Content section.

    Thank you :)

    February 21, 2017 at 1:35 pm #749935
    ColinWalton

    Hiya Pascal,

    Thank you. I am glad it isn’t just me!

    • This reply was modified 7 years, 10 months ago by ColinWalton.
    February 21, 2017 at 1:41 pm #749942
    Yigit

    Hi,


    @colinwalton     Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.


    @PascalStifani     Your website loads fine on my end at the moment :)

    Best regards,
    Yigit

    February 21, 2017 at 1:57 pm #749959
    ColinWalton

    Hi Yigit,

    I am using Plesk so have altered the php limit myself to 256M. Sadly this hasn’t solved the problem. I can’t even log into the wp_admin page.

    Last time I managed to fix this by deleting the Enfold theme folder then setting the theme to something else via Plesk.

    The problem seems to be Enfold for some reason?

    February 21, 2017 at 2:01 pm #749962
    ColinWalton

    Sorry Yigit, you are right I was altering the wrong setting. Making the PHP memory_limit 256M has fixed the problem

    THANK YOU !

    February 21, 2017 at 2:03 pm #749964
    Yigit

    Hey!

    I created a private testing page and it seems to be working fine now. So i am guessing increasing memory limit solved the issue? :)
    Edit: Glad it helped! Let us know if you have any other questions or issues :)

    Cheers!
    Yigit

    • This reply was modified 7 years, 10 months ago by Yigit.
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