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Viewing 14 posts - 1 through 14 (of 14 total)
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  • December 11, 2017 at 10:11 am #887262
    fylatos

    Hello,

    since updating to 4.2 I ‘ve been having issues when typing on any field (like title, tags, etc.). A popup is expanded when typing a spacebar at any point, thus not allowing me to type.
    I have narrowed down the issue to variable products and the popup is aria-activedescendant

    It only seems to affect editing variable products.

    • This topic was modified 7 years ago by fylatos.
    December 11, 2017 at 2:05 pm #887399
    Victoria

    Hey fylatos,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? Which products should we be looking at?

    Best regards,
    Victoria

    December 11, 2017 at 9:03 pm #887564
    fylatos

    It happens in any product. You can create a new one and try to type a two worded title.
    Alternatively try to edit any of the existing variable ones.

    • This reply was modified 7 years ago by fylatos.
    December 13, 2017 at 12:25 am #888128
    Basilis

    Hi,

    Can we disable plugins and do modifications to the site?

    Best regards,
    Basilis

    December 13, 2017 at 10:53 am #888263
    fylatos

    Hi Basilis,

    you can disable plugins and make modifications but please keep them as minimal as possible.

    Kindly,

    Konstantinos

    December 13, 2017 at 12:30 pm #888286
    fylatos

    And also please report any changes made and any plugin deactivations, so that we can alter them if needed.
    Thanks again for the support.

    December 13, 2017 at 7:22 pm #888509
    fylatos
    This reply has been marked as private.
    December 14, 2017 at 12:10 pm #888842
    fylatos

    Hi,

    I have disabled most plugins for testing except for woocommerce and it seems like it is a direct conflict with the theme and woocommerce and not another plugin causing the issue.
    Yoast, Yoast woocommerce and any other plugin that works with woocommerce, tinymce advance and other plugins are not causing this issue.

    I also want to point out that this only happens with variable products.

    • This reply was modified 7 years ago by fylatos.
    December 14, 2017 at 9:31 pm #889097
    Basilis

    Hi,

    You are right, it is an issue with variable products.
    We are already working on the issue to get it short out, so we would appreciate some patience till we release it.

    Thank you

    Best regards,
    Basilis

    December 14, 2017 at 9:39 pm #889101
    fylatos

    I have found a workaround by typing on a touchscreen keyboard at a tablet.
    Did you make any alterations to the site, or were you able to duplicate this externaly?

    December 15, 2017 at 9:41 am #889236
    fylatos

    Do you have any shorterm fixes via css to this?
    Even if it deactivates some features?

    • This reply was modified 7 years ago by fylatos.
    December 21, 2017 at 6:44 pm #891267
    Victoria

    Hi fylatos,

    No, we don’t have short-term css fixes, unfortunately. Will have to wait for the issue to be fixed.

    Best regards,
    Victoria

    January 27, 2018 at 3:48 pm #903688
    fylatos

    Hi Victoria,

    I installed the latest update to the theme and unfortunately the issue still persists.
    It is really annoying as you cannot directly type on so many fields.

    Do you have a fix coming?

    January 29, 2018 at 10:16 pm #904483
    Basilis

    Hi,

    There is a new version that comes tomorrow on WooCommerce and we are also publishing a fix, so we do appreciate the patience until we get things out.

    Thank you

    Best regards,
    Basilis

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