Viewing 18 posts - 1 through 18 (of 18 total)
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  • January 21, 2015 at 1:36 am #382812
    rpl_admin

    Hi there,
    It seems since we updated to the latest version (we are also using a child theme) that the Menu page (under Appearance) is not rendering fully in any browser. This means that we cannot make any changes to our menus at the moment.

    Many thanks.
    Robert

    January 21, 2015 at 8:51 pm #383337
    Elliott

    Hey rpl_admin!

    Let’s try the following.

    1. Deactivate all plugins.

    2. Completely delete Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    If your still having problems after doing the above two steps then send us a WordPress login and we’ll take a look.

    Regards,
    Elliott

    January 23, 2015 at 6:07 am #384216
    rpl_admin
    This reply has been marked as private.
    January 23, 2015 at 10:05 pm #384659
    Elliott

    Hey!

    Send us a link and we’ll take a look.

    Cheers!
    Elliott

    January 24, 2015 at 8:23 am #384805
    rpl_admin
    This reply has been marked as private.
    January 26, 2015 at 8:47 am #385279
    Ismael

    Hey!

    Thank you for the link. The Menus panel is working fine. I was able to create a test menu here: http://trulern.com/wp-admin/nav-menus.php?menu=253

    Best regards,
    Ismael

    January 26, 2015 at 9:13 am #385295
    rpl_admin
    This reply has been marked as private.
    January 26, 2015 at 9:25 am #385302
    rpl_admin
    This reply has been marked as private.
    January 26, 2015 at 10:53 pm #385906
    Elliott

    Hey!

    I edited your Footer menu. It didn’t have any links set to it so I added two and saved and it’s displaying fine.

    Try clearing your browser cache or try editing in a different browser.

    Cheers!
    Elliott

    • This reply was modified 9 years, 11 months ago by Elliott.
    February 2, 2015 at 8:56 am #389192
    rpl_admin
    This reply has been marked as private.
    February 3, 2015 at 9:55 am #389914
    Ismael

    Hi!

    Have you tried using another browser? Chrome perhaps? As you see, we were able to edit the settings on the menu panel.

    Best regards,
    Ismael

    February 3, 2015 at 10:12 am #389926
    rpl_admin

    Hi Ismael,

    Precisely what’s puzzling me. You were able to do that but I am not! Just tried again in Safari and Chrome and getting the same.

    Any other ideas?

    Many thanks,

    Robert

    February 3, 2015 at 9:06 pm #390369
    Elliott

    Hi!

    Can you create a screencast of what’s going on? https://www.screenr.com/

    What happens when you login with a different user?

    And logging in on a different computer?

    Cheers!
    Elliott

    • This reply was modified 9 years, 10 months ago by Elliott.
    February 4, 2015 at 3:19 am #390492
    rpl_admin

    Hi,

    Sorry In can’t waste any more time trying to get screenr to run! But the procedure is very straightforward we click on Appearance, we then click on Menus, and we get the page that we showed in the screenshot above.

    Tried in all browsers and even on an iPhone – same unrendered page appears.

    Thanks,

    Robert

    February 4, 2015 at 5:21 am #390505
    rpl_admin

    Hello again,

    BTW, we are using Enfold on another site and running version 2.9.2. I’ve just checked and we are not getting this problem in the admin of that site.

    Thanks,

    Robert

    February 4, 2015 at 6:57 am #390538
    Josue

    Hi Robert!

    To fix the menu problem, try the following:
    1. Switch to the default WordPress theme.
    2. Go to Appearance > Menus
    3. You’ll probably see some red menu items, remove them.
    4. Switch back to Enfold.

    Regards,
    Josue

    February 4, 2015 at 7:12 am #390548
    rpl_admin

    Hi Josue,

    Well done! Seems you solved the problem. How did you know those invalid links were there?

    Anyway, many thanks. Hopefully we can put some links in the footer to our terms and privacy pages.

    Robert

    February 4, 2015 at 8:31 am #390563
    Josue

    That’s a pretty common problem, glad to help :)

    Regards,
    Josue

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